ServiceNow HR Associate Technical Consultant

Level: Associate Location: Remote USA Travel: Up to 15%

Performs work with support and an increasing degree of independence.

Professional Services

Experience:

Not required

Service Now

Experience:

Not required

The Associate Technical Consultant is an entry-level role focused on assisting in the delivery of Service Now Employee Workflow solutions under the guidance of senior team members. This role builds foundational technical and consulting skills through project participation, training, and ongoing mentorship.

Participate in Service Now development projects by shadowing and gradually taking on configuration, development, testing, and deployment tasks.

Learn how to document configurations, reports, and development work.

Assist customers with testing activities.

Shadow and begin learning to deliver effective demonstrations of Service Now products and solutions.

Gain and maintain certifications, stay current on new features, and commit to continuous learning.

Participate in agile ceremonies (story grooming, pointing sessions, stand‑ups, release planning, sprint retrospectives).

Seek opportunities to learn update set promotion processes between instances.

Participate in knowledge transfer sessions with customers.

Support Technical Consultant initiatives across the organization.

Service Now CSA Certification

Service Now CIS–HR Certification

Learn and engage with customers and teammates through timely and effective communication.

Actively collaborate with and support teammates.

Develop an understanding of Technical Consultant methodologies and principles.