Sr. Operations Program Office Manager

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions.

Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

The role of the Senior Manager Program Office is to provide leadership, organization and coordination to support Program Management Office (PMO)’s key activities, including oversight of project management team, project portfolio management, development of the project management team, program planning and governance. Ensures all projects administered by the PMO adhere to the best practices and standard approaches for program and project management.

This role also manages the change and promotes continuous improvement of project management related processes. Provides management and guidance to multi-functional project teams. Manage and enhance customer relationships.

• Ensures that all projects and initiatives in project management services are aligned with business strategy and priorities.
• Works with business unit leaders to develop project and program resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities.
• Partners and collaborates directly with Program Directors/Leads to ensure PMO governance is effectively and efficiently being applied in delivery of technology initiatives.
• Prepares, analyzes and reports enterprise wide report to the senior management(Planned Vs Actual for Project Cost, Schedule, Budget, Revenue, Profitability Report, and Milestone Progress).
• Demonstrates most effective execution of projects within the division.
• Ensures adoption and implementation of project and program management methodology and tools and overseers project and program management coaching.
• Manages the development, implementation, and maintenance of project management policies, standards, procedures.
• Works with Project/program Managers to review, monitor project health.
• Establishes and implements metrics that measure project performance.
• Determines the project health by measuring the variance in scope, schedule, cost and quality from the respective baselines.
• Develops and maintains Executive dashboard. Provide reporting to senior management and stakeholders.
• Conducts periodic project audits.
• Monitors resource usage tracking and ensures optimized usage of resources.
• Works within the defined standards and procedures as set out by Jabil and the customer to successfully delivery the projects.
• Provides processes, structure and motivation to project managers to successfully achieve project goal and corporate initiatives.
• Manages project managers who develop project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI’s) or metrics to ensure standards are adhered to and best practice.
• Remains responsible for forecasting project budget and HR needs for current and future regional needs.
• Provides leaders with updates, including greatest opportunities for improvement.
• Demonstrates a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
• Coaches Project/Program Managers through difficult decision-making situations.
• Builds PMO team to address the project/program execution for multi or enterprise level projects.
• Provides processes, structure and motivation to project managers to successfully achieve project goal and corporate initiatives.
• Tracks, evaluates and reports on deliverable status from multiple sources in a cross-functional geographically-distributed team environment.
• Creates working relationships with project managers and other PMO’s.
• Drives continuous improvement through…