Inbound & Long-Term Care Sales Assistant

Job Description Summary Job Description The Inbound Life & Long-Term Care (LTC) Sales Assistant serves as the first point of contact for financial advisors seeking information about life insurance and long-term care planning solutions. This role supports the sales team by handling inbound inquiries, qualifying opportunities, scheduling appointments, assisting with application and underwriting processes, and delivering exceptional customer service throughout the sales journey.

The ideal candidate is highly organized, relationship-oriented, comfortable working as a team. Expected to develop a working knowledge of life insurance and long-term care products, concepts, underwriting, and sales processes within 3 to 6 months of hire through a combination of management coaching, team support, formal training, and self-directed learning.

• Respond promptly to inbound phone calls, emails, and digital inquiries regarding life insurance and long-term care solutions.
• Provide product information, educational materials, and general sales support to financial advisors.
• Conduct initial needs assessments and gather relevant client information.
• Maintain accurate records of advisor interactions in CRM systems.

• Assist sales representatives with case preparation, illustrations, proposals, and presentations.
• Monitor sales opportunities and facilitate follow-up activities to advance prospects through the sales pipeline.
• Coordinate the collection of required documentation for applications and underwriting.
• Navigate contact management, illustration, and other relevant software systems such as Outlook and Excel.

• Deliver a high-quality advisor experience by resolving inquiries efficiently and professionally.
• Educate financial advisors on product features, benefits, and available resources.
• Escalate complex product, underwriting, or service issues to appropriate team members.
• Build strong relationships with advisors, Insurance Solutions team members, and carrier partners.
• Maintain compliance with company and regulatory requirements.

• Prepare reports, correspondence, and sales activity summaries.
• Maintain organized digital records and documentation.
• Ensure compliance with privacy regulations and company policies.

• High school diploma or equivalent required;
  Associate's or Bachelor's degree preferred.
• 2+ years of customer service, sales support, insurance, financial services, or related experience.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Proficiency with Microsoft Office Suite and CRM systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and follow-through.

• Experience supporting life insurance, long-term care insurance, disability income insurance, or annuity products, or the desire to learn and grow in this space.
• Life and Health Insurance License (or ability to obtain within six months of hire).
• Familiarity with underwriting and new business processes.
• Experience working with financial advisors, insurance agents, or brokerage general agencies (BGAs).

• Customer Focus
• Relationship Building
• Verbal and Written Communication Skills
• Sales Support Excellence
• Problem Solving
• Attention to Detail
• Time Management
• Professionalism
• Adaptability
• Team Collaboration

• Bachelor’s Degree (B.A.) from college or university with one (1) to three (3) years securities industry experience.
• Direct interaction with financial professionals is preferred but not required ~or~ An equivalent combination of experience, education, and/or training as approved by Human Resources.

• High School (HS)
• Work Experience
• General Experience - 4 to 6 months
• Certifications
• Travel Less than 25%
• Workstyle Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit

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