Confirmation Specialist

Appointment Confirmation Specialist (Call Center / Phone Sales)

Are you confident on the phone, sharp with details, and great at taking control of a conversation? Sunbelt Home Solutions is looking for a detail-oriented, outgoing, and assertive Appointment Confirmation Specialist to join our growing call center team! This is NOT your typical customer service position. We're looking for someone with a strong phone presence, a sales-minded personality, and the ability to handle objections while maintaining exceptional accuracy.

You will play a critical role in ensuring homeowner appointments are properly confirmed, qualified, and ready for our sales representatives.

• Competitive Pay:
  Base + Performance Bonuses
• Afternoon/Evening Shifts Available
• 401(k) and Paid Time Off
• Opportunities for Career Growth and Advancement
• High-Energy, Team-Oriented Environment
• Paid Training and Ongoing Development

• Make outbound confirmation calls to homeowners with scheduled sales appointments.
• Handle inbound calls and appointment-related inquiries.
• Overcome objections, build rapport, and confidently secure appointment commitments.
• Verify homeowner information and ensure all appointment details are accurate.
• Perform high-volume data entry and maintain detailed CRM records.
• Review and scrub appointments for accuracy, quality, and completeness.
• Dispatch confirmed appointments to our in-home sales representatives.
• Navigate multiple screens and systems while maintaining engaging phone conversations.
• Work closely with call center leadership to maximize appointment confirmation rates and schedule efficiency.

• Phone Sales, Outbound Call Center, Appointment Setting, or Appointment Confirmation experience strongly preferred.
• Strong, confident personality with an engaging and persuasive phone presence
• Exceptional attention to detail, accuracy, and organizational skills.
• Comfortable handling objections, asking direct questions, and guiding conversations.
• Strong data entry skills with a minimum typing speed of 35 WPM.
• Ability to multitask between multiple screens, tabs, and CRM systems while speaking with homeowners.
• Self-motivated, coachable, and comfortable working in a performance-driven environment.
• Strong communication skills with the ability to build rapport quickly.
• Experience with CRM software such as Salesforce, Lead Perfection, Market Sharp, or Improveit
  360 is a plus.
• Bilingual candidates are encouraged to apply, but bilingual skills are not required.

• Has a sales mentality, not just a customer service mindset.
• Isn't afraid to pick up the phone and take control of a conversation.
• Can confidently turn hesitation into commitment.
• Notices the small details others might overlook.
• Enjoys a fast-paced environment where accuracy and results matter.
• Can balance a strong personality with professionalism and excellent communication.