Refugee Case Manager

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The Refugee Case Manager is a non-exempt position responsible for providing services to refugees and eligible clients that facilitate their social integration. The Refugee Case Manager will be responsible for the completion of enrollments, assessments, client eligibility determinations, and client data collection in order to help refugees and their families achieve success in their integration into life in the United States.

In this role, the Refugee Case Manager will also work across programs such as Preferred Communities, Florida Center for Survivors of Torture, Refugee Resettlement, Match Grant, and other refugee programs.

• Enroll eligible clients by completing all necessary forms.
• Provide orientation to newly enrolled clients
• Assist refugees in developing individualized service plans so that they may achieve self-sufficiency.
• Conduct quarterly assessments of the Career Development Plans.
• Provide case management, refugees enrolled in the program.
• Determine the needs for medical, legal, mental health, educational, and social services.
• Assist clients with enrolling in services that are geared towards their Service Plans.
• Assess client transportation needs and, as needed, provide transportation.
• Accompany refugees to appointments.
• Maintain and document in case files for each client in accordance with funder regulations and as required by the agency.
• Prepare and document financial assistance provided towards the client’s goals.
• Complete funder and agency forms.
• Ensure that all grant guidelines are followed, and deadline dates are met.
• Perform other related duties as requested by the Program Manager and Director of Refugee Services.

• $21.15 per hour
• 15 PTO Days per year
• 13 Paid Holidays
• Medical, Dental & Vision insurance
• Healthcare Concierge
• Financial Wellness Program
• Dependent Care Flexible Spending Account
• Immediate eligibility for 403b Savings Plan with 25% match
• Supplementary Accident, Hospital Indemnity and Specified Disease insurance
• Paid Life/AD&D insurance
• Pet, Legal and Identity Theft programs
• Continuous training and professional development opportunities
• Mileage Reimbursement
• An opportunity to make the world a better place!

• Bachelor’s degree in education, human services, or a related field preferred
• Previous experience working with refugees and immigrants preferred.
• Two (2) years of successful relevant experience, or a combination of education and life experience required.
• Cross-cultural experience or cultural diversity training required.
• Bilingual, preferably in languages most spoken by clients (Spanish, Dari, Pashto, Slavic, Creole)
• Must have a valid driver's license with auto insurance coverage.

From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture or gender identity. Our programs span a broad human service spectrum, from behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation or home care assistance for the elderly.

GCJFCS offers an opportunity to gain field experience and direct client contact hours for both Bachelor’s and Master’s level practicum and internships. For license‑eligible candidates, we offer both individual and group supervision from a Board‑Certified qualified supervisor to fulfil state requirements at no cost to the employee.

Gulf Coast JFCS is an equal opportunity employer. Gulf Coast JFCS is committed to maintaining a work environment that is free of harassment, discrimination, or inappropriate behaviour. Gulf Coast JFCS will not tolerate discrimination against its employees on the basis of their race, colour, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, workers’ compensation status, or any other characteristic protected by federal, state, or local law.

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