IT Support Team Manager

Job in Saint-Rémi, Province de Québec, Canada

Listing for: Jobtailor

Full Time position
Listed on 2026-07-19

Job specializations:

IT/Tech
Systems Administrator, IT Support, IT Project Manager, Network Administrator

Salary/Wage Range or Industry Benchmark: 70000 - 120000 CAD Yearly CAD 70000.00 120000.00 YEAR

The IT Support Team Manager is responsible for daily operations, IT support services, and supervising the team of technicians. The role is focused on delivering efficient, professional, and user-experience-oriented support while promoting continuous process improvement. Acts as the technical and operational point of reference for the team, ensures established service levels are met, and oversees the implementation of sustainable solutions.

Responsibilities

Manage daily IT support operations and lead a team of technicians to deliver high-quality support services.
Ensure customer-focused, efficient, and professional IT support with a strong emphasis on user experience.
Act as the technical and operational reference for the team, oversee service levels, and drive the implementation of sustainable solutions.

Qualifications

College or university degree in computer science, information technology, or a related field.
Minimum of 5 years of experience in IT support.
Experience in managing or coordinating a technical team.
Excellent knowledge of Microsoft 365 environments.
Good understanding of IT infrastructure, networks, and systems.
Experience with ticketing and support management tools.
Knowledge of ITIL best practices is a significant asset.

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