Bilingual Customer Support Specialist

Leverage your bilingual skills as a Customer Support Specialist, working in a hybrid environment.

Your role will focus on assisting clients and managing multiple queries efficiently.

As a Bilingual Intake Specialist, you will be the initial contact for inquiries, helping traveling members book essential services and connecting with global service providers. Your responsibilities include tracking member assistance through a case management system and keeping clients informed about their status. This role combines effective communication in English and French with problem-solving abilities to meet client needs.

Key Responsibilities:

• Serve as the first point of contact for clients

• Assist with travel arrangements and service bookings

• Collect and document reports from service providers

• Update clients on assistance progress

• Use case management systems for tracking

Requirements:

• Bachelor's degree or diploma in relevant field

• 2+ years of customer service experience

• Proficient in Microsoft Word and Excel

• Strong English and French communication skills

• Ability to multitask and solve problems

Drive your customer service career forward in a dynamic, supportive environment.
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