Supply Chain Specialist

Key Responsibilities

Factory & Dispatch Coordination
Coordinate with manufacturing units to finalize  daily/weekly dispatch plans  based on demand and inventory requirements.
Ensure timely vehicle planning, loading schedules, and dispatch adherence.
Track dispatch status and resolve delays or exceptions proactively.
Logistics & Transportation Management
Coordinate with logistics partners and transporters to  align trucks from factory to warehouse (WH) .
Ensure timely unloading, GRN completion, and discrepancy resolution itor transit TATs and escalate deviations.
Warehouse Operations Management
Coordinate with  multiple warehouses across geographies .
Oversee inbound, storage, outbound, and inventory movements.
Ensure warehouse SLAs, productivity, and inventory accuracy.
Order Processing & Fulfilment
Manage  order processing across all channels :
Amazon
Flipkart
D2C (website)
Ensure order flow, allocation, dispatch, and delivery performance meet SLAs.
Coordinate with warehouse and last-mile partners for daily order closure.
3PL & Partner Management
Act as the single point of contact for  3PL warehouse and logistics partners .
Handle day-to-day operational issues and drive quick resolutions.
Conduct regular reviews on performance, TAT, and service quality.
Billing & Cost Control
Validate  monthly 3PL warehouse and logistics bills .
Reconcile invoices against actual movements, SLAs, and rate cards.
Highlight cost leakages and optimization opportunities.
Inventory Control & Audit
Conduct  monthly stock audits  across warehouses.
Manage  box replacement activities  and damaged inventory segregation.
Track ageing inventory and drive corrective actions.
Returns & RTV Management
Manage  customer returns, marketplace returns, and RTV (Return to Vendor)  processes.
Coordinate inspections, QC, refurbishment, and closure of returns.
Analyze return reasons and support corrective action planning.
Reporting & Continuous Improvement
Maintain daily, weekly, and monthly SCM dashboards.
Share MIS on inventory, dispatch, TAT, returns, and costs.
Identify process gaps and drive continuous improvement initiatives.

Key Skills & Competencies
Strong understanding of  SCM, logistics, and warehouse operations  in e-commerce.
Hands-on experience with  Amazon & Flipkart operations .
Experience managing  3PL partners  (warehouse & transportation).
Strong coordination, follow-up, and problem-solving skills.
Ability to work in a  fast-paced, high-growth environment .
Data-driven mindset with good Excel / reporting skills.
Ownership mindset with the ability to work independently.

Preferred Background
Experience in  mattress, furniture, bulky goods, or large-format logistics  preferred.
Prior experience in  D2C + marketplace operations  is a strong plus.
Exposure to  multi-warehouse, multi-city operations .