Clinic​/Practice Assistant, Gastroenterology

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Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Join our Gastroenterology practice in Salem, MA, and become an essential part of the patient experience. In this highly visible administrative role, you will help patients navigate their care while supporting a collaborative team that diagnoses and treats conditions affecting the digestive system. Our practice also provides endoscopy services at Salem Hospital and works closely with the gastroenterology team at the Mass General/North Shore Center for Outpatient Care in Danvers.

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support both of our practices onsite in Salem and Danvers.

As a Clinic/Practice Assistant, you will perform administrative and clerical functions that help keep daily practice operations running smoothly. You will serve as a welcoming point of contact for patients, assist with scheduling and visit coordination, respond to routine questions, and maintain accurate records. This is a non-patient-care position working under general supervision; specific responsibilities may vary based on department needs.

• Greet and assist patients with professionalism and compassion.
• Schedule patient appointments and maintain accurate appointment records.
• Support patient check‑in and check‑out activities.
• Answer telephone calls, respond to routine inquiries, take complete messages, and route more complex questions appropriately.
• Maintain patient files, print appointment schedules, scan documents into medical records, and process patient billing forms.
• Request patient medical records and laboratory test results.
• Open and distribute incoming mail and faxes.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Accept co-payments when required.
• Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to colleagues in scheduling, registration, and billing workflows.
• Perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level when needed.

• High school diploma or equivalent.
• Two to three years of office experience.
• Proficiency with Microsoft Office and familiarity with standard office operations, including filing, copying, scanning, printing, and faxing.
• Ability to manage routine and non-routine telephone calls, resolve routine issues appropriately, and communicate clearly in writing and conversation.
• Strong organization and time‑management skills, with the ability to balance multiple priorities, follow established protocols, and work effectively within systems.
• Ability to read and understand work‑related documents, compose and edit professional correspondence, and take complete and accurate messages.

• Certified Medical Administrative Assistant (CMAA) credential.
• Bilingual in English and Spanish.

Primary practice location: 55 Highland Avenue, Suite 101, Salem, MA. The team also supports endoscopy services at…