Call Center Operations Lead — Reservations & Dispatch

A transportation company is seeking a Call Center Manager in Salem, MA, to oversee reservations and dispatch operations. The ideal candidate will manage staff training, monitor service quality, and ensure call center efficiency. Successful applicants should have strong customer service skills and experience with Trapeze. A high school diploma is required, and familiarity with data entry and Microsoft Office is preferred.

This role is crucial for maintaining high service standards in a fast-paced environment.
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