Retail Operations Specialist

Main Office
210 Essex St
Salem, MA 01970, USA

This position is located in the Salem, MA offices.

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided home ownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

• Serve as a key contact for retail branch operational inquiries and policy clarification.
• Assist with retail policy and procedure instruction and enforcement.
• Conduct annual branch audits per the Retail Operations Manual.
• Review and maintain branch audit summaries.
• Conduct branch partnership visits.
• Coordinate weekly cash orders and inventory tracking.
• Maintain Safe Deposit Box audit and payment status tracking.
• Process and track vendor invoices as needed.
• Create and distribute weekly internal memos and operational updates.
• Develop support documentation, standard operating procedures, operational user guides, and other tools as needed.
• Update and maintain all existing divisional user manuals.
• Participate in department-wide and cross-functional projects as assigned.
• Maintain regular attendance and complete other duties as assigned.
• Provide routine operational support and perform various administrative tasks.
• Monitor and report branch compliance issues.
• Participate in branch operations training sessions led by Level II and/or management.
• Assist with system navigation and documentation updates.
• Conduct full audits and follow-up independently.
• Maintain operational checklists and standard operating procedures.
• Escalate complex issues to Level II or Manager as needed.

• High school diploma or GED; 2-4 years related experience and/or training; or equivalent combination of education and experience.
• 2-4 years of experience in retail banking or branch operations.
• Foundational understanding of banking procedures and compliance.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office; basic knowledge of core banking systems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision.

Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more

$60,000 - $70,000

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.

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Qualified candidates may also submit a resume and application online at  or mail your resume to Human Resources, 210 Essex Street, Salem, MA01970.

No unsolicited resumes accepted from agencies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.