Project Manager - Hybrid

Description

The position requires a minimum of two days in the office per week. However, based on operational needs, additional in-office days may be required.

The Operations Project Manager (PM) is a key member of the Operations Team, supporting the Director of Operations and Chief Operations Officer as well as other leadership members in developing and implementing projects to improve operations, clinical performance, quality of care, and compliance, while advancing organizational goals related to healthcare delivery. Reporting directly to the Director of Operations, the PM is responsible for developing project plans, gathering data to monitor key performance indicators, and supporting performance improvement and Patient-Centered Medical Home efforts.

Additionally, the PM develops reports and performs analytics on healthcare access and efficiency measures to facilitate data-driven decision-making. Beyond reporting and project management, the PM supports work groups with meeting facilitation, follow-up tasks, and daily administrative duties as needed. The PM also collaborates with the Compliance Team to manage the annual risk assessment process, develop the annual compliance work plan, and co-lead the monthly compliance committee meetings.

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment  aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Healthy People | Vibrant Communities

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

We see courage as the strength of character to stand up for our convictions and belief system. To have…