Telehealth Community Health Worker - Hybrid

Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. The Telehealth Community Health Worker plays an important role in assisting patients in accessing high‑quality telehealth care at North Shore, with the goal of creating equitable access to telehealth services, care, and treatment. This individual will work 1:1 with patients to provide culturally‑appropriate education regarding our medical and behavioral health telehealth services, including usage of our telehealth platform and MyChart.

Part‑time (20 hours) grant‑funded role. This position will end effective 4/30/2026, with no opportunity for continuation.

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on a compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care
• Dental services
• Behavioral health care
• Care management
• Pharmacy services
• Substance abuse disorder treatment
• Nurse care management
• Insurance enrollment assistance

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school‑based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision:
Healthy People | Vibrant Communities

• Accountability—We take responsibility to ourselves, each other, and the NSCH Community very seriously.
• Integrity—Committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness.
• Empathy—Deep appreciation for another’s situation and point of view.
• Courage—Strength of character to stand up for convictions and take risks.
• Respect—We provide care that is respectful of and responsive to individual patient needs and values.
• Commitment—Committed to the health and well‑being of our community, patients, and staff.

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

• Provides digital literacy education to patients and families with the goal of increasing confidence and moving patients to video telehealth visits.
• Utilizes EMR tools and provider relationships to identify patients experiencing core barriers to digital equity.
• Offers demonstration of patient portal services (MyChart) and telehealth platform (Doximity) to patients upon request to streamline upcoming appointments and remove barriers.
• Assists new patients in completing necessary paperwork to initiate care at North Shore.
• Follows established workflows to help transition eligible in‑person appointments to telehealth, with a focus on supporting patients who are more likely to be seen in person. Works closely with the Senior Director of Patient Access to carry out these processes.
• Manages communications on multiple platforms between clinical staff to identify patients seeking information or education on telehealth services or access.
• Uses appropriate technology, such as computers, for work‑based communication according to North Shore Community Health requirements.
• Other duties as assigned.

• Experience in a community health center setting and/or related…