Project Manager - Hybrid

Introduction

The position requires a minimum of two days in the office per week. However, based on operational needs, additional in‑office days may be required. The role is full‑time and reports directly to the Director of Operations.

Position Overview

The Operations Project Manager (PM) is a key member of the Operations Team, supporting the Director of Operations, Chief Operations Officer, and other leadership in developing and implementing projects to improve operations, clinical performance, quality of care, and compliance while advancing organizational goals related to healthcare delivery.

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on a compassionate approach to serving surrounding communities with comprehensive and culturally sensitive care. NSCH provides:

• Comprehensive primary care
• Dental services
• Behavioral health care
• Care management
• Pharmacy services
• Substance abuse disorder treatment
• Nurse care management
• Insurance enrollment assistance

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, as well as school‑based health centers within the Salem and Peabody School Districts. NSCH collaborates with local schools for behavioral health services. Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

• Accountability – We take our responsibility to ourselves, each other, and the NSCH Community very seriously.
• Integrity – The foundation of healthy relationships, with the highest ethical standards.
• Empathy – A deep appreciation for another’s situation and point of view.
• Courage – The strength to stand up for our convictions and belief system.
• Respect – We provide care that is respectful and responsive to individual patient needs.
• Commitment – Continuous alignment with our mission, vision, and values.

EEO Statement

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions based on any characteristic protected by federal, state, or local law.

Essential Duties And Responsibilities

• Works closely with the COO, CMO, and Director of Operations to understand strategic priorities.
• Creates long‑ and short‑term project plans for the full scope of responsibilities of the Operations Team.
• Supports project teams, work groups, and other leaders to move key initiatives forward, including preparing meeting materials and following up on deliverables.
• Serves as a point of contact for the Operations Team when multiple departments are assigned to the same project to ensure synergy.
• Participates in project‑related research and information gathering.
• Supports creation and/or maintenance of documentation, including workflows, training documents, and reporting.
• Assesses data availability and collects data related to assigned projects.
• Identifies obstacles and works with the Project Lead to diagnose and determine solutions.
• Builds and fosters relationships across the organization to enhance collaboration and communication.
• Conducts the annual compliance risk assessment with subject matter experts and business owners.
• Co‑creates the annual compliance workplan and assists the Director of Compliance in monitoring activities.
• Co‑leads the compliance committee and communicates with committee members.
• Adheres to HIPAA rules, maintaining strict patient confidentiality.
• Attends required trainings and meets with committees as needed.

Requirements Required

Skills and Abilities

• Bachelor’s degree in health management/administration, business, or another healthcare‑related field is required. Five (5) years of experience in Healthcare/Public Health can substitute for a degree.
• Minimum of three (3) years in general administration or project coordination, preferably with at least one (1) year in a healthcare or public health setting.

Education & Experience

• Strong organizational, time‑management, and project‑management skills.
• Excellent written and verbal…