Roving Occupancy Specialist

Overview

Leefort Terrace, 1 Leefort Terrace, Salem, Massachusetts, United States of America

Roving Occupancy Specialist, Leefort Terrace - Salem, MA

Supporting Boston, North Shore, and the South Shore

The Roving Occupancy Specialists supports properties in meeting occupancy goals and certification requirements across the portfolio. The Roving Occupancy Specialists interacts directly with prospective and current residents to achieve maximum occupancy and compliance with various HUD and LIHTC certification/recertification requirements; serves as a subject matter expert on all occupancy and compliance requirements; and helps troubleshoot occupancy and certification problems, as requested.

Provides training, coaching, and mentoring to site Occupancy Specialists as requested. Must be able travel to sites in Boston, North Shore and South Shore as required by Supervisor.

Supervision Received: Reports to Regional Vice President or Regional Property Manager, per Assignment.

Essential Job Accountabilities:

• Processes income certifications/recertifications utilizing Yardi system and adhering to Beacon’s AR/IR Procedures.
• Coordinates leasing including intakes, interviews, processing, preparation, and distribution of applications.
• Coordinates and maintains waiting list. Assists with rent collection efforts by mailing notices to delinquent residents.
• Prepares lease packages and supplemental documents for new move-ins or new properties.
• Works professionally and cooperatively with residents and staff to provide high quality customer service.
• Provides instruction and guidance to residents during recertification process.
• Promotes a positive, active, and collaborative relationship with residents, communities and associated agencies.
• Enforces and adheres to company policies, rules and regulations.
• Always maintains privacy and confidentiality of resident and company information.
• Assists property staff with troubleshooting occupancy and certification problems as requested.
• Recommends action plans for problem resolution.
• Serves as subject matter expert and resource on occupancy and related compliance requirements/regulations.
• Provides training, coaching, and mentoring as requested to facilitate development of property site staff as needed.
• Quality Assurance audits and follow up, special projects, and reporting.
• Completes special projects assigned by manager.

Minimum Qualifications:

Education and Certifications
:
Associates degree or equivalent experience required. Certified Occupancy Specialist (COS) designation required. Minimum two years of tax credit experience. C3P or equivalent designation. Requires professional knowledge of government subsidy regulations and COS expertise gained through experience and education.

Qualifications, Abilities and Skills
:
Basic math proficiency required. Proficient with Microsoft Office, Excel and Yardi system. Exceptional personal organization skills required. Ability to work independently with minimum supervision. Ability to work in stressful situations requiring time sensitive deadlines. Interpersonal skills required. Multilingual preferred. Comfortable with frequent travel and changing priorities.

Beacon Core Competencies required for all positions:Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.

Roving COS Functional Job Competencies required:Job Knowledge, Work Quality, Personal Organization, Productivity, Computer Skills.

Travel requirements:Weekly travel visiting properties. Travel also required to attend meetings and training seminars. On site daily or a combination of onsite and remote, depending on site portfolio.

Compensation: $38.00 - $40.00 per hour

Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Company Overview:

Founded in 2004, Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. Beacon currently owns and manages approximately 150 properties including affordable housing, market rate housing, and mixed income-housing. Its developments range from new…