Restoration and Mitigation Manager

Job Title

Mitigation Manager (Multi-Site) – SERVPRO

• Manchester, NH
• Salem, MA

• On‑site
• Regular travel between locations

Full‑Time

Monday–Friday (core hours) with after‑hours/on‑call rotation leadership

Base: $95,000–$120,000

Bonus:
Up to 20% based on KPM performance

Package:
Company vehicle + fuel card, laptop, mobile

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Lead mitigation operations for SERVPRO across the Manchester, NH and Salem, MA locations. You’ll manage Project Managers, Crew Chiefs, Technicians, and our Facility Supervisor, driving speed, quality, safety, and customer satisfaction for water, fire, and mold mitigation.

• People:
  Hire, coach, and performance‑manage PMs and field teams; build bench strength and elasticize capacity for large‑scale events.
• Operations:
  Standardize professional and efficient operating procedures.
• Scheduling/Dispatch:
  Align crews/equipment; manage on‑call; ensure rapid response.
• Financials:
  Own job gross margin, labor/equipment utilization, materials, and billing readiness.
• Quality/Compliance: IICRC/OSHA/Carrier standards met on every job; safety‑first culture.
• Customers/Carriers:
  Proactive communication with property owners, adjusters, and program partners. Drive 5‑star Google reviews.

• 5+ years restoration mitigation experience and 2+ years leading PMs/field teams.
• IICRC WRT required; ASD preferred (FSRT/AMRT a plus).
• Xactimate proficiency (scope, sketch, line items, documentation).
• Valid driver’s license; able to travel between NH and MA.

• Predictable schedules; cycle time down and WIP clean. Stable and adequate production staff capacity.
• Gross margin at target; rework minimized.
• Documentation (logs, photos, signatures) billing‑ready within 48 hours of completion.
• Safety/compliance incidents: zero. Facilities organized, neat and all equipment/vehicles operational.

Submit your resume. In a brief note, share how you improved cycle time and margin while developing a strong production team.

Equal Opportunity Employer. We value a respectful, inclusive workplace.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.