Associate Manager, Field Service England; Field based

As an Associate Manager, Field Service, you will lead a diverse team of Field Technicians to develop their individual talents while driving performance within Surgical Tech/ENT. You will manage projects and drive complex initiatives forward through effective communication with internal stakeholders.

• Lead a regional team of Field Service Technicians with a focus on development and professional growth.
• Manage metrics to measure the growth and performance of the internal team and authorized service providers.
• Champion data analysis to drive insights and decision-making within a rapidly growing business.
• Drive complex initiatives aimed at improving operational performance, customer service and commercial partnerships.
• Constantly analyze, refine, and iterate on internal processes to make them simpler and more efficient.

• Bachelor’s degree required
• Minimum 6 years of relevant work experience with direct or indirect people leadership

• Vendor management experience preferred
• Experience with SAP, Salesforce, and Service Max or equivalent ERP/CRM/FSM
• Ability to effectively influence and communicate cross-functionally

$96,400 - $158,000 salary plus bonus eligible + generally eligible for short-term and long-term financial incentives + benefits. Individual pay is based on skills, experience, and other relevant factors.