Leave Division Director; Business Operations Administrator

Initial Posting Date: 01/07/2026

Final date to receive applications: 01/28/2026

Agency: Employment Department

Salary Range: $10,311 - $15,964

Position Type: Employee

Position Title: Paid Leave Division Director (Business Operations Administrator
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Job Description:

The Oregon Employment Department is pleased to announce an exceptional leadership opportunity to serve as Division Director for Paid Leave Oregon. We are seeking a strategic, forward-thinking professional with a strong commitment to public service and a passion for supporting Oregon’s workforce and business community. If you are an experienced leader ready to guide a transformative statewide program, we invite you to consider this impactful role.

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation.

In Paid Leave Oregon, we are focused on designing a program where people with diverse backgrounds and experiences have full access to paid leave benefits when they need them the most. Our goal is to provide service using a trauma-informed and person-centered approach for an excellent customer experience. Our mission and vision is to support a workforce that is representative of the people we serve including people from a different race, gender, gender identity, ability, culture, geographic location, and justice system involvement.

As the Director of the Paid Leave Oregon Division, you will provide strategic leadership for a large-scale program serving the majority of Oregon’s businesses and workforce. Overseeing a team of several hundred employees, you will play a key role in shaping agency-wide initiatives as part of the Executive Team. In addition, this position is responsible for advancing the agency’s goals related to affirmative action, diversity, equity, and inclusion, ensuring these values are embedded throughout the division’s operations and culture.

• Leading the agency team responsible for continued design, development, and improvement in the program. This includes assessing organizational structures and fulfilling staffing needs, recruiting and retaining key positions in leadership, and overseeing critical functions such as actuarial analysis, budgeting, risk and quality management, change management, and communications.
• Managing relationships with external partners, including the Paid Leave Oregon Advisory Committee, and supervising contractors and vendors.
• Responsibility for the delivery of benefits, including claims processing, compliance, appeals, and procedural alignment with statutes, rules, and policies.
• Guiding strategic planning, personnel recruitment, learning and development, and technology systems implementation, while driving continuous improvement across division operations.
• Collaborating with the agency’s unemployment insurance tax filing and payment processing teams which is essential to building a robust Paid Leave Oregon contributions program that effectively supports Oregon businesses and workers.
• Serving as the lead point of contact for Paid Leave Oregon communications, representing the program in interactions with internal and external stakeholders including media and the legislature.

• Seven years of management experience; OR four years of management experience and a bachelor’s degree in a related field.

• Excellent leadership skills including emphasis on equity and inclusion principles
• Experience leading a large public benefit (or comparable) program
• Experience managing a high-volume call center
• Experience developing budgets with preference toward trust fund management
• Experience with public speaking including media and legislative…