Security Alarm Technician

We are hiring licensed technicians with opportunities in our Massachusetts locations. Hired technicians will receive a $5,000 sign-on bonus.

Great Money. Great Benefits. Minimal Bull. We are a family-owned company with 52 years in the security systems industry. The first employee we hired is still with us today.

Summary of Duties and Responsibilities

Independently performs detailed installation, testing and inspection, and repair of intrusion, fire, access, and video systems according to system specifications and protocols to ensure systems are functioning properly.

Responsibilities

• Inspects integrated and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and procedures to ensure systems are functioning properly. Evaluates the quality of work to meet company standards and suggests quality process improvements.
• Installs and services small, medium, large, integrated, and complex commercial and residential intrusion, fire, access, and video systems according to specifications and rules to ensure systems function properly.
• Performs troubleshooting and repair for all systems including advanced, complex integrated systems (programming, troubleshooting, cleaning detectors, testing controls and peripheral devices, mounting/replacing/testing equipment, running cable, bending conduit, etc.). Maintains and repairs system components. Tests systems to verify performance and identify causes of problems.
• Instructs customers in system operation. Responds to questions and requests. Recommends corrective services to address customer concerns.
• Defines scope of add-ons and change orders, seeks customer approval, and documents paperwork. Explains system alternatives to customers and suggests ways to utilize additional features.
• Maintains accurate records of inspections, service calls and troubleshooting. Provides detailed and timely paperwork and reports to management.
• Oversees the work of Systems Apprentices for quality, safety and accuracy. Provides feedback to Supervisors on Apprentice performance. Acts as onsite project lead to meet project timelines and goals.
• Evaluates new products for reliability and fit to targeted customer use and profile.
• Other duties as required by management.

Education

• High School Diploma or equivalent experience plus completion of a vocational, technical or license training program.
• Continuous manufacturer’s specialized training.
• College Degree a plus.

Experience

• Knowledge of installing, testing, inspecting, and repairing basic intrusion, fire, access, and video, networked systems.
• At least one specialty and basic understanding of networking required.
• Basic project planning, administration, and execution.

License/Certification

• Massachusetts Electricians Journeyman “B” or Systems Technician “D” license. F1 Boston Fire Department Alarm or other municipal certifications a plus. Valid Driver’s License. Manufacturing Certifications such as Notifier for Fire Alarm. Industry Certifications recommended: NICET Fire Alarm, EST, NTS/ESA, BICSI. Ability to obtain Massachusetts Security Certificate of Clearance or equivalent in other states and DOD clearance. ESNT Network Certificate and Network+ recommended.
  
  American Alarm reimburses license renewal expenses.

Skills

• Strong command of English (reading, writing, speaking) and ability to follow instructions. Touch typing a plus.
• Ability to lift up to 50 lbs. and work in confined spaces.

All candidates must submit to a pre-employment drug screen and background check prior to active employment.

About us:
American Alarm and Communications is New England’s largest independent security systems integration and monitoring company. Founded in 1971 in Massachusetts, it is privately held and family-owned, dedicated to serving customers and providing a rewarding experience for its employees.

EEO Statement:
American Alarm & Communications, Inc. complies with the Americans with Disabilities Act (ADA) and state disability laws. We do not discriminate against qualified individuals with disabilities in any phase of employment. We are committed to equal employment opportunity and nondiscrimination for all applicants without regard to race, color, sex, gender identity or expression, age, religion, national origin, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected by applicable law.

• Entry level

• Full-time

• Management and Manufacturing
• Industries:
  Security and Investigations

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