Case Assistant

Job Description

Pay Range: $14.80hr - $19.80hr

• Helping the counselors complete tasks on the Mass Ability case management system, such as creating documents and letters, determining financial needs, initiating purchase orders and contract orders, recording case notes, developing plans, uploading/locating documents, and providing visual assistance as needed.
• Fill out forms and letters using information from the Mass Ability case management system, such as tuition waiver letters, various referral forms, MBTA TAP letters, etc.
• Manage and organize electronic files on the Mass Ability case management system to secure accessibility for the counselors.

• Positive attitude and willingness to help.
• Ability to organize tasks independently.
• Ability to understand and follow spoken and written instructions.
• Ability to efficiently read out and explain information on the computer screen.
• Ability to learn the Mass Ability case management system.
• Proficiency in MS Windows, Word, Excel, Outlook, as well as online meeting platforms such as Zoom and TEAMS.