Information Center Attendant

Position: INFORMATION CENTER ATTENDANT I

Information Center Attendant I

Salem Welcome Center, Department of Business and Economic Affairs, Bureau of Visitor Services, State of New Hampshire

Pay Range: $14.40/hr – $18.46/hr

Summary

Represent the State of New Hampshire, Business and Economic Affairs, Division of Travel and Tourism Development (DTTD) supporting the Welcome and Information 기본 Centers. Act professionally and courteously pamwe promoting the State of New Hampshire, while maintaining and protecting facilities, providing information and assisting visitors and the traveling public.

YOUR EXPERIENCE COUNTS Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Responsibilities

• Deliver exceptional customer service and information to visitors to promote New Hampshire area attractions, such as lodging, activities, dining and natural resources.
• Direct visitors to services as necessary by using brochures, websites and other resources for visitors’ areas of interest; assist travelers when needed in highway and/or personal emergencies.
• Perform general interior and exterior grounds upkeep, including custodial duties and snow removal at the Welcome and Information Centers to ensure a safe and clean facility.
• Maintain inventory of janitorial supplies and of brochures and travel literature; alert supervisor when supplies are running low.
• Assist the Division of Travel and Tourism marketing team by communicating and marketing the State’s campaign throughout the Welcome and Information Centers locations.
• Actively maintain working knowledge of traveler information throughout the State by attending seminars and training as required.
• Perform other related duties as assigned.

Minimum Qualifications

• Education/
  
  Experience:
  
  8th grade education
• License/Certification:
  None

Other Requirements

• Must be able to physically stand for long periods of time, negotiate stairs and lift and carry up to 50 lbs.
• Must have attained 18th birthday on or before date of application.
• Must be available to work various schedules as business needs require.
• May be asked to fill in at other centers as business needs require.

Preferred Qualifications

Enjoy working with the public and meeting new people. Also be a team player and possess great communication skills, as well as be able to maintain composure during stressful times.

After-Hire Requirements

None

Career Advancement Opportunities

In-Band Advancement Available:
No

Broad Group Level Advancement Available:
Yes

Criteria: BGA
01 (Level 1 to Level
2)

• Receive satisfactory performance evaluations;
• Be recommended for promotion by the immediate supervisor;
• Be approved for promotion at the discretion of agency management to satisfy an organizational/business need;
• Meet the minimum qualification requirements of 39‑3090 Miscellaneous Entertainment Attendants and Related Workers‑2.

Disclaimers

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title. The work of mwyaf? The employee in trainee status in this position shall be overseen by a fully qualified individual.

An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Contact

For further information please contact Marnie Cinquantini, Regional Supervisor, Marnie.

R.Cinquantini.gov, 603 271‑0830.

EOE

TDD Access:
Relay NH 1‑800‑735‑2964

Referrals increase your chances of interviewing at State of New Hampshire by 2x.

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