Director, Strategic Support & Implementation Enablement

ADP Retirement Services Implementation is hiring a Director, Strategic Support & Implementation Enablement

• Are you passionate about turning data into actionable business decisions that drive implementation excellence?
• Do you enjoy building high-performing teams, influencing strategies, and helping organizations execute more effectively?
• Are you looking for an opportunity to lead business transformation, learning, analytics, and AI-enabled innovation within a growing organization?

Well, this may be the role for you.

As the Director, you'll lead a diverse organization that supports Retirement Services Implementation through business analytics, operational readiness, learning and development, process improvement, offshore coordination, and strategic business support. You'll work directly with senior leaders to transform business priorities into scalable support models, actionable insights, and operational improvements that enhance performance across the implementation organization.

The ideal candidate is a strategic thinker, strong people leader, and business problem solver who can translate complex data, operational trends, and organizational challenges into meaningful business outcomes.

• Lead the Strategic Support organization supporting Retirement Services Implementation.
• Develop and execute strategies that improve operational effectiveness, scalability, and business performance.
• Align team resources, capabilities, and priorities to support organizational goals and changing business needs.
• Serve as a trusted advisor to senior leaders by providing insights, recommendations, and strategic guidance.
• Drive operational excellence through continuous improvement initiatives and organizational transformation efforts.

• Oversee the development of executive reporting, dashboards, and analytical insights that support informed decision-making.
• Analyze key performance indicators including Starts, Backlog, No Starts, NPS, Turnaround Times, Suspense, and other operational metrics.
• Identify emerging trends, risks, capacity constraints, and performance improvement opportunities.
• Present business insights and recommendations to executive leadership.
• Transform complex operational data into clear, meaningful business narratives that drive action.

• Lead Knowledge & Learning functions that support associate development and organizational readiness.
• Oversee onboarding programs, curriculum design, training strategies, and performance support resources.
• Drive initiatives that improve associate capability, consistency, and adoption of products, processes, and business practices.
• Ensure implementation teams have the tools, knowledge, and support necessary to perform effectively.

• Lead enterprise process improvement initiatives that drive efficiency, scalability, and risk reduction.
• Design and implement support models, workflows, governance processes, and operating mechanisms that improve execution.
• Partner with stakeholders to identify opportunities for innovation and sustainable operational improvements.
• Support strategic projects that improve organizational performance and the client experience.

• Advance AI-enabled business support capabilities by helping translate business knowledge, workflows, decision logic, and operational processes into scalable support solutions.
• Partner with enterprise teams to identify opportunities for automation, digital enablement, and AI-assisted execution.
• Support the adoption of approved enterprise AI platforms to improve productivity, prioritization, and operational effectiveness.
• Foster a culture of innovation and continuous…