Customer Service Representative​/Pet Care Attendant - Salem, NH

Salem Animal Hospital is Hiring a Pet Care Attendant / Customer Service Representative!

Role: Pet Care Attendant / Customer Service Representative
Status: Full-Time
Salary: Competitive salary based on experience and skill set
Schedule: Flexible 4
-5 days per week with no nights, weekends, or holidays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance.

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program.

Love Pets, People, and a Job Where No Two Days Are Exactly Alike?

If you consider pet hair a fashion accessory and carry treats in your pockets “just in case,” you may have found your people.

Salem Animal Hospital is a five‑doctor small animal practice in Salem, NH, committed to excellent medicine, exceptional client service, training, and a positive team culture. We’re fun, supportive, collaborative, and fast‑paced—and we’re looking for someone who loves animals, enjoys working with people, and knows that the best teams jump in for one another.

As our Pet Care Attendant / Customer Service Representative, you’ll be cross‑trained in both front desk and pet care responsibilities, giving you the opportunity to make a difference for our clients, patients, and team throughout the hospital.

Why Our Pet Care Attendant / Client Service Representatives Love Working Here

• A supportive, collaborative, and team‑oriented environment
• Cross‑training in both customer service and animal care
• Opportunities to learn and continue building your skills
• A five‑doctor small animal practice committed to excellent medicine
• A fast‑paced environment where teamwork matters
• A culture that values empathy for clients, coworkers, and ourselves
• A team that celebrates birthdays, new babies, anniversaries, accomplishments, and wins

Around here, the people behind the medicine matter too. We believe in supporting one another and celebrating the moments—big and small—that make our team special.

What our Pet Care Attendant / Client Service Representatives Do

This hands‑on, cross‑trained role combines client service with compassionate animal care. You’ll help keep the front desk running smoothly while also supporting patients and maintaining a clean, safe environment.

Customer Service & Front Desk

• Greet clients and provide friendly, professional customer service
• Answer and manage a high volume of phone calls
• Schedule appointments and assist clients with questions and requests
• Document client communications
• Prioritize responsibilities and manage competing needs in a busy environment

Pet Care & Kennel

• Provide compassionate and attentive care to hospitalized patients
• Maintain clean, safe, and organized kennel areas
• Monitor patients and communicate concerns to the appropriate veterinary team members
• Follow hospital protocols for patient care, sanitation, and safety

What You’ll Bring

You don’t need to know everything on day one—we’re looking for someone who is dependable, compassionate, eager to learn, and ready to contribute to the team.

• Has a genuine love for animals and their well‑being
• Enjoys teamwork and contributing to a positive workplace
• Has excellent verbal and written communication skills
• Is comfortable interacting with clients in person and over the phone
• Can stay organized and positive in a busy, fast‑paced…