Field Service Engineer

With its A.I.

-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

Symboticisseekinga Field Service Engineertosupport  the performance,reliability,and availability of our automated micro-fulfillment and material handling systems in live customer environments. This hands-on, customer-facing role requires strong electro-

mechanical troubleshooting skills, operational awareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms. Theidealcandidateisaproactiveproblemsolverwhothrivesinafast-paced environment, takes ownership of technical challenges, and partners effectively with customers and internal teams to maximize system uptime and operational performance.

The Micro-Fulfillment Operationsorganizationisresponsibleforsupporting,maintaining, and optimizing

Symbotic’sautomated fulfillment systemslocatedwithin our customers’ retail stores. Our team works directly in live operational environments to ensure systemsoperatesafely, efficiently, and reliably whileenablingcustomerstomeet their fulfillment goals. Field Service Engineers serve as the frontline technical experts, providing troubleshooting, maintenance, and operational support while collaborating closely with customers,operation steams,andengineeringpartnerstodrivecontinuousimprovement and deliver an exceptional customer experience.

• Monitorsystemperformance,alarms,operationalmetrics,andreliabilitytrends across assigned customer locations.

• Analyze recurring issuesand lead structured root cause investigations using methodologies such as 8D problem solving.

• Serve as the primary technical escalation point for complex equipment, controls, software, and system performance issues.

• Partner with Hardware,Software,Systems Engineering,and Operationsteamstoidentifyand implement corrective actions.

• Provide advanced troubleshooting support for PLC-controlled systems, robotics, conveyors, controls, and automated equipment.

• Developandexecutereliabilityimprovementinitiativesthatincreasesystemuptime and operational efficiency.

• Support customercommunicationsduring significant operational events and system disruptions.

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  Reviewmaintenanceactivitiesandsystemdatatoidentifyopportunitiesfor continuous improvement.

• Mentortechniciansandsupporttechnicaltraininginitiativesacrossthenetwork.

• Assist with site launches, upgrades, process improvements, and network-wide operational initiatives.

• Maintaintechnicaldocumentation,reliability reports,andmaintenancerecords.

• Ensurecompliancewithallsafetystandards,policies,and procedures.

• EnsurecompliancewithOSHA,LOTO,electrical safety,machine guarding,conveyor safety,and Symboticsafety standards.

• Bachelor’s degree in Electrical Engineering, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field.

• Minimumof2yearsofhands-onexperiencesupportingautomatedsystemsinwarehouse, distribution, manufacturing, or material handling environments.

• Advancedexperiencetroubleshooting PLCs, HMIs, conveyors, robotic systems, and electro-mechanical equipment.

• Advancedability todiagnoseand repairelectricalcircuitry, control panels, motors, sensors, and automation hardware.

• Experiencesupportingliveoperationalenvironmentswhereequipmentuptime directlyimpactsproduction or fulfillment operations.

• Strongunderstandingofpreventivemaintenance,breakdown response,and equipment recovery procedures.

• Provenabilitytoleadtechnicaldiscussionsandmaintainprofessionalismincustomer-facing and high-pressure operational…