Patient Navigator, Multispecialty

Summary

Responsible for improving the quality of patient interactions and overall satisfaction within the hospital. This role involves guiding patients and their families through their healthcare journey, addressing concerns, and ensuring that their needs are met in a compassionate and efficient manner.

• Act as the primary point of contact for patients and their families, offering guidance and support throughout their hospital stay.
• Address and resolve patient concerns, complaints, and feedback in a timely and professional manner.
• Facilitate communication between patients, families, and healthcare providers to ensure a cohesive care experience.
• Educate patients and families about their rights, hospital procedures, and available resources.
• Gather feedback from patients through surveys and direct interactions to assess patient satisfaction and identify areas for improvement.
• Work with hospital staff to ensure that patient-centered care principles are upheld.

High School Diploma or Equivalent required or Bachelor's Degree Healthcare Administration preferred or Bachelor's Degree Related Field of Study preferred

Yes

Experience in healthcare, patient services, or customer service roles in a healthcare setting. 1-2 years required and experience in patient care and hospital operations. 1-2 years preferred

• Excellent communication and interpersonal skills, with the ability to manage sensitive situations with empathy and professionalism.
• Strong problem‑solving abilities and capacity to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Familiarity with healthcare regulations and compliance standards.

Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.