Aerial Lift Service Technician I​/II

CMC North America is a leader in selling and servicing tracked aerial lift equipment throughout North America. We are the exclusive distributor of CMC aerial lifts in North America, and we have a passion for helping businesses work safely, efficiently, and in some of the hardest-to-reach places you can imagine.

At CMC North America, we help our customers grow their businesses by offering specialized access equipment backed by first-class customer service.

Our Parts and Service Teams support customers throughout the life of their equipment through technical support, preventive maintenance, inspections, warranty service, parts, diagnostics, and repairs. We provide service from our facilities in Methuen, Massachusetts and Salem, New Hampshire, as well as in the field throughout North America.

CMC North America is looking for an Aerial Lift Service Technician I or II to join our Service Team in Salem, New Hampshire.

This role is ideal for someone who enjoys diagnosing problems, working with sophisticated equipment, and seeing a repair through from problem to solution.

CMC aerial lifts combine hydraulic, electrical, mechanical, CANBUS, and intelligent sensor systems, giving our technicians the opportunity to build expertise across multiple technologies rather than working on the same repair every day.

Depending on experience, technicians may perform work independently or alongside senior technicians. Work includes equipment inspections, preventive maintenance, diagnostics, repairs, equipment preparation, and field service.

This is also a customer-facing position. Our technicians represent CMC when supporting customers in our facility, at customer locations, and occasionally by phone.

Pay Range: $28.00 - $40.00 per hour ($58,240 - $83,200 Annually), depending on experience and demonstrated technical capability.

Annual Bonus Opportunity:
Up to 3% of base earnings, based on company and individual performance; not guaranteed.

• Diagnose and repair mechanical, hydraulic, electrical, and electronic systems on CMC aerial lifts and related equipment
• Perform preventive maintenance, annual inspections, and equipment repairs
• Complete pre-delivery inspections and prepare new equipment for customer delivery
• Inspect and prepare equipment before and after rental or demonstration use
• Troubleshoot equipment using diagnostic software, technical documentation, electrical schematics, gauges, and specialized tools
• Identify root causes of equipment issues and determine appropriate repair solutions
• Complete service reports, work orders, and repair documentation accurately and on time
• Safely operate and move equipment within the shop and at customer locations
• Provide professional, solution-focused support to customers during service interactions
• Perform field service at customer locations once qualified
• Participate in the emergency service/on-call rotation once fully trained and qualified
• Support other technicians and Service Department operations as needed

Required:

• High School Diploma or GED
• Mechanical aptitude and hands-on experience repairing vehicles, equipment, machinery, aircraft, or similar systems
• Ability to troubleshoot mechanical systems and identify the cause of equipment failures
• Comfortable using computers, mobile devices, and electronic diagnostic tools
• Valid driver's license with a satisfactory driving record
• Ability to lift, push, or pull 70+ pounds and perform work requiring climbing, bending, kneeling, reaching, and working with arms raised
• Ability and willingness to travel locally and occasionally throughout the United States once qualified
• Strong commitment to safety, quality, teamwork, and customer service

Preferred:

• Experience…