Office Specialist , Bilingual English & Spanish

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• Initial Posting Date: 12/10/2025
• Final date to receive applications: 12/25/2025
• Agency:
  Department of Human Services
• Salary Range: $3,429 - $4,622
• Position Type:
  Employee
• Position Title:
  
  Office Specialist 2, Bilingual English & Spanish Required

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual requirement English and Spanish This position requires duties to be completed in both English and Spanish
. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test.

Opportunity awaits! Love helping people and keeping things organized? Join a team that values your attention to detail and your heart for service! Apply today for this Office Specialist 2 and be the connection that helps our communities access vital services.

• Provide in-person and phone support to clients and Home Care Workers by answering questions, verifying employment, and offering training on the Provider Time Capture (PTC) system.
• Distribute forms, applications, and instructions, while screening clients for services and scheduling appointments as needed.
• Enter service plan authorizations, manage Home Care Worker payroll, and the Provider Time Capture (PTC) system to ensure accurate and timely payments.
• Process EBT cards, client checks, and medical cards, and reconcile documents in accordance with established policies.
• Maintain accurate records, process incoming and outgoing mail, manage office supplies and equipment, and perform data entry tasks.
• Complete administrative tasks such as voter registration, background checks, and file organization.
• Receipts in monies Client Pay-in repayments/over payments, Adult Foster Homes fees, processes bank deposits, and follows state agency guidelines for all negotiable documents and funds.
• Support special projects, communicate issues and concerns to management, and participate in ongoing professional development opportunities.

• Bilingual in Spanish and English.
• A valid driver’s license and acceptable driving record.
• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents. Or
• An associate degree in any field. Or
• An equivalent combination of education and experience.

• Experience using a range of software programs or databases to manage multiple tasks and meet competing deadlines.
• Experience applying creative thinking to solve problems and improve workflows or processes.
• Experience identifying and resolving a variety of challenges with empathy, professionalism, and sound judgment.
• Experience providing respectful and supportive guidance to individuals dealing with complex or sensitive matters.
• Experience communicating clearly and effectively in a way that is concise, respectful, and appropriate for different audiences.
• Experience delivering in-person customer service in a professional office setting.

• Duties for this role will be performed in an office setting.
• Occasional travel is required for attending meetings, trainings, and supporting work in other offices as needed. Some travel may be in hazardous weather conditions.
• The work schedule is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
• You may work with individuals experiencing trauma or crisis, some who may have difficulty managing their emotions.
• Quick decision-making may be necessary to ensure the safety of yourself and others.

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