Customer Success Representative

While this role is remote, the employee must live in the Portland, OR area.

The Customer Success Representative will lead on‑ground implementation, training, and value realization for Verifi customers. This role is highly field‑based and hands‑on, working directly with concrete producers, operators, and site managers to ensure successful system adoption and sustained performance.

The Customer Success Representative will be the face of Verifi at customer plants—training users, solving problems, ensuring accountability for action items, and making sure our technology translates into real‑world results.

• Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer.
• Monitoring competitor activity and ensuring appropriate action is taken.
• Building long‑term relationships with customers ensuring that value needs are fulfilled, helping provide process, structure and value support.
• Networking through active participation in industry association events and committee assignments.
• Working directly with Field Service Managers and Field Service Technicians to bring value to customer.

• Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues.
• Works with Customer Success Manager to create process’ and plans to promote value, derived from Joint Business plans with Client Engagement Managers.
• Coordinates initiatives with team members in Client Engagement and Customer Success Manager – Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Account Manager.
• Leveraging local relationships to generate leads in current markets up to Client Engagement Manager and Business Development.

• High School Diploma or Equivalent, REQUIRED
• Bachelor’s-Degree – Engineering or Business, PREFERRED

• Microsoft Excel/Outlook, REQUIRED
• Business knowledge—Business, sales experience, PREFERRED
• 5+ years of product engineering experience with electro‑mechanical system, preferably in the industrial sector, PREFERRED
• 3+ years Ready mix or equal experience, PREFERRED
• Tableau/Power BI, PREFERRED

• Osha 10, PREFERRED

Verifi Concrete is a leading provider of cutting‑edge digital solutions for the concrete industry, revolutionizing how concrete is monitored, managed, and optimized. Our technology enables real‑time tracking of concrete properties, enhancing quality control, efficiency, and sustainability across construction projects. With a strong focus on innovation, automation, and data‑driven insights, Verifi Concrete empowers clients to reduce material waste, improve operational performance, and drive cost efficiencies.

As we continue our global expansion, we are looking for dynamic professionals to join our team and contribute to transforming the future of concrete & construction technology.

Worldwide leader in light and sustainable construction, Saint‑Gobain designs, manufactures and distributes materials and services for the construction and industrial markets. Its integrated solutions for the renovation of public and private buildings, light construction and the decarbonization of construction and industry are developed through a continuous innovation process and provide sustainability and performance. The Group’s commitment is guided by its purpose, “MAKING THE WORLD A BETTER HOME”.

For more information about Saint‑Gobain, visit  .

Saint‑Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint‑Gobain is an equal opportunity employer of individuals with disabilities and…