MOW Receptionist

Description

Title:
MOW Receptionist

Position Type:
Regular Full-time

Salary: $18.27 - $19.42
an hour

Schedule: Monday-Friday 8:15am-3:45pm

** This position is Open Until Filled – Applications will be reviewed as they are received. For immediate consideration, apply as soon as possible!

The Meals on Wheels (MOW) Receptionist will conduct general office procedures in the Marion Polk Food Share Meals on Wheels office. Is primarily responsible for reception/answering phones, client file maintenance, new client intake, enrollment, general customer service, retention and other projects as assigned.

An Effective Collaborator. You have worked with diverse groups and on dispersed teams, and you can operate in complex situations. You can quickly engage and gain trust from colleagues and are known for being supportive.

A Flexible Worker. You are not afraid to step outside your job description or comfort zone to help the team reach its goals. You are comfortable with shifting schedules and don't expect every day to go "as planned." You are happy to challenge someone's assumptions and to have your assumptions challenged in return.

Resourceful & Adaptable: You’re at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions to obstacles. You can juggle many important responsibilities at once and you’re rigorous about prioritizing.

Office Administration:

• Conducts daily office reception duties, including answering a high volume of phone calls.
• Greets visitors to the Meals on Wheels office, assists them with client services and volunteer applications or connects them promptly with appropriate staff.
• Schedule clients for delivery appointments.
• Respond to client inquiries.
• Assist with monthly menu distribution.
• Filing paperwork.
• Checks and handles outgoing/incoming mail for client services.
• Assist with completing initial and annual health assessments with clients (over the phone).
• Data entry into MOW client database.
• Drive a company or personal vehicle on delivery routes (back up, as needed).
• Conducts general administrative and reception duties in the Meals on Wheels office.

Client Services:

• Serves as the first point of contact for clients and handles processes pertaining to client services.
• Provides a welcoming customer experience for all clients.
• Practices an extremely high level of customer service with the Meals on Wheels clientele.
• Handles customer complaints in a professional manner.
• Over the phone, takes waitlist information for potential clients, makes changes to client delivery schedules, answers service questions and provides referrals to other services.
• Effectively utilizes Meals on Wheels software on a regular basis to input and track client information.
• Maintains accurate client records.
• Professionally and promptly handles emergency situations, through a complete wellness check, when delivery to a client is not possible. This includes notifying emergency contacts, calling the hospital to check admittance status and calling the non-emergent police line as needed.
• Drives Meals on Wheels routes as needed and conducts OAA new client, in person intake assessments and annual reassessments.
• Communicates with social service agencies and professionals concerning client welfare.
• Makes referrals to Protective Services when neglect, exploitations and/or abuse of a senior or disabled person is suspected.
• Assist with driver distribution (back up, as needed).

We are the regional food bank bringing people together to end hunger and its root causes in Marion and Polk Counties. Support from our local community makes it possible for the Food Share to collect and distribute nutritious food for children, adults, and seniors through more than 100 partner programs, including food pantries, meal sites and home-delivered meals and to carry out programs to address the root causes of hunger.

• Treat all people as our neighbor.
• Encourage creativity and be willing to take risks.
• Listen first and seek to understand.
• Focus on shared goals.
• Celebrate…