Client Service Representative – Annual Reports - Salem

Client Service Representative – Annual Reports - Salem, OR

Customer Success

Job Description

Position: Client Service Representative – Annual Reports

Location: Salem, OR (Onsite)

Schedule: Monday–Friday, 9 AM – 6 PM

Salary: Around $50,000/year

About CSC:

Global leader in business, legal, tax, and digital brand services with 8,000+ employees worldwide.

Role Overview:

Manage client relationships, process legal documents, handle inquiries, and improve workflows in the Annual Report Prep & File team.

Key Responsibilities:

• Build client relationships and understand their needs
• Research, analyze, review, and process legal documents
• Respond to internal/external client inquiries by phone or electronically
• Manage client portfolios and organize workflows to meet deadlines
• Perform data entry and document filing/retrieval
• Navigate multiple databases efficiently
• Suggest process improvements
• Maintain and grow client business through excellent service

Requirements:

• 5+ years in B2B customer service or admin roles
• Detail-oriented with strong research and problem-solving skills
• Proficient in MS Office (Excel, Word), Salesforce a plus
• Strong communication, time management, and multitasking abilities
• Energetic self-starter who thrives in fast-paced, team environments

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