Operations Support; Public Benefits Specialist, Entry Bilingual English & Spanish

Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spanish Required

1 day ago Be among the first 25 applicants

This range is provided by State of Oregon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Initial Posting Date: 12/29/2025
• Final date to receive applications: 01/13/2026
• Agency:
  Department of Human Services
• Salary Range: $3,705 - $4,833
• Position Type:
  Employee
• Position Title:
  
  Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spanish Required
• Job Description:
  
  The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
• Bilingual requirement:
  English and Spanish
• This position requires duties to be completed in both English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test.
• Opportunity awaits! Join our team as a Customer Service Guide (Public Benefits Specialist, Entry), where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.

• Provide front desk assistance, answer phone calls, and guide clients to the right services.
• Distribute mail, handle case transfers, and manage emails.
• Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
• Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
• Document all interactions and records through the ONE and TRACS system.
• Create a welcoming environment for the public through various forms of communication.
• Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
• Use various computer systems and databases to manage information for the agency and clients.

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service, with high volume work. OR
• Associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center. OR
• Equivalent combination of education, training, and experience.

• Experience communicating decisions, rules, guidelines and policies in a fast-paced environment with customers either entering the physical office, virtually through the online application portal or by telephone.
• Experience navigating technology and various software programs including multi line phone systems. Experience using multiple systems in tandem for researching and tracking details for each customer or case.
• Experience building relationships based on trust, approachability and flexibility within a team environment where inclusivity and respect of others’ ideas and contributions are welcomed.
• Experience delivering exceptional customer service in a professional environment to a high volume of diverse customers in a manner that demonstrates active listening and compassion.
• Experience completing tasks, duties, projects and obligations with deadlines, that produce quality results.

• Duties for this role will be performed in an office setting.
• Work schedule is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
• May work with individuals experiencing trauma or crisis, some who may have difficulty managing their emotions.
• Quick decision-making may be necessary to ensure the safety of yourself and others.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your…