NonIT - Support Specialist Support Specialist

Responsibilities

• Record all member calls and email inquiries into an Excel tracking spreadsheet daily.
• Understand basic life insurance contract provisions to assist with member inquiries
• Research, evaluate and resolve member life insurance and enrollment questions received by email and telephone. Return all emails and phone calls received within the same day
• Provide superior customer service to client's members. Answer basic inquiries; and respond to written correspondence;
  Communicate and coordinate with appropriate representatives to answer member questions
• Provide administrative and enrollment system support for members and assist with enrollment system password resets and individual member questions and enrollments
• Prepare correspondence to client's members, client's staff if necessary, and internal team at often with little direction.
• Gather and analyze incoming inquiries or information to identify and solve problems with little or no precedent.
• Evaluate and communicate information in a clear and professional manner, recognizing when high sensitivity and discretion is required.

• Regular attendance mandatory, 8 a.m. – 5 p.m. Monday through Friday Pacific Time Zone
• Needs to be able to use telephone to communicate with customers.
• Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to keep information organized and confidential.
• Previous experience with customer emails, access and training to client's enrollment system will be provided.
• Basic knowledge of employer sponsored group insurance, employee benefits and life insurance and related terminology preferred

• Demonstrated expertise providing customer and insurance membe support, including MS Office applications, or the equivalent combination of education and experience. Experience with managing multiple tasks with different deadlines and goals.
• HS Diploma required.
• 2-4 Years' Experience