Customer Service Representative; Public Service Representative

Initial Posting Date: 10/23/2026 Final date to receive applications: 11/01/2026 Agency:
Oregon Health Authority Salary Range: $3,515 - $4,738 Position Type:
Employee

Position Title:

Customer Service Representative (Public Service Representative
3)

Job Description:

At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all. This position plays a vital role in supporting the HLO Licensing Manager by overseeing authorization and renewal processes for the Board of Cosmetology. The successful candidate will review license applications for completeness and accuracy, ensuring all required documentation is submitted and applicants meet established qualifications.

By assisting both current and prospective licensees, this role helps the Health Licensing Office provide high‑quality customer service while maintaining compliance with state and federal requirements.

• Two years of experience in customer service.
• One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

• Experience creating and maintaining a respectful, inclusive, and welcoming work environment that values diversity among team members and the individuals we serve.
• Ability to communicate clearly and professionally, both verbally and in writing, when preparing correspondence, explaining policies and procedures, and assisting applicants and customers.
• Ability to effectively multi-task, prioritize competing responsibilities, and maintain accuracy in a fast‑paced, high‑volume work environment.
• Possess excellent computer and data entry skills with the ability to accurately enter, update, organize, and maintain computerized records and filing systems.
• Ability to review applications and supporting documentation to determine eligibility by verifying completeness, accuracy, and compliance with applicable laws, rules, policies, and procedures.
• Strong organizational skills with the ability to establish and maintain electronic and physical filing systems while ensuring confidentiality and accuracy of records.
• Demonstrated commitment to providing exceptional customer service by answering telephone inquiries, greeting customers, responding to questions, directing individuals to appropriate resources, and taking messages as needed.
• Ability to interpret, explain, and apply laws, rules, policies, and procedures while exercising sound judgment, attention to detail, and professionalism in all interactions.

Preference will be given to candidates possessing more years of experience and meeting more of the desired attributes.

• Excellent, low-cost medical, vision, and dental coverage for you and your family.
• Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities to grow your career with the State of Oregon.

This announcement is for 1, full-time, permanent, SEIU represented, Customer Service Representative (Public Service Representative
3) based in Salem, Oregon. This is an in‑office position. “Review Section 4:
Working Conditions” in the position description (linked above) for more information. This position is fully onsite and is not eligible for remote work…