Customer Service Representative

About the Role Our client, a healthcare organization in Salem, is looking for a Healthcare Customer Service Representative to support Medicare Advantage members in a high-volume call center. You'll answer coverage and claims questions, explain benefits clearly, and resolve member concerns with empathy and professionalism. This is a contract-to-hire opportunity with long-term potential, and remote or hybrid work may be possible once converted to permanent.

What You'll Do

+ Provide excellent customer service to Medicare Advantage members on inbound and outbound calls

+ Answer coverage, benefits, and claims-related questions

+ Accurately interpret benefits and policy provisions

+ Research, investigate, and triage member concerns, following up for prompt resolution

+ Explain benefits in a detailed, courteous way so members understand their options

+ Navigate multiple systems to review and update member information and document interactions

+ Meet call center quality and productivity expectations

What You Bring

+ Customer service experience

+ Strong computer skills and familiarity with Microsoft tools

+ Excellent phone etiquette, professionalism, and empathy

Nice to Have

+ Call center experience

+ Healthcare or health insurance experience

+

Experience with Medicare Advantage members

Work Environment On-site in a structured, fast-paced call center in Salem, OR. Professional attire is expected.

#West Priority
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Job Type & Location

This is a Contract to Hire position based out of Salem, OR.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Salem, OR.

Final date to receive applications

This position is anticipated to close on Nov 2, 2026.

Workplace Type

This is a fully onsite position in Salem,OR.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender…