Customer Service Representative Job Salem area,Oregon USA,Customer Service/HelpDesk

Are you a hardworking, motivated, self-starter with a strong desire to be part of a stable, supportive, fast paced team? We offer opportunities for a long-term career, with consistent hours and opportunity for growth.

What Ever Fresh Fruit Company offers!

Monday through Friday schedule
Dedicated Employee Development Team to assist with career growth
Opportunities for advancement
A leadership team that works alongside you for continued support

Ever Fresh Fruit Company offers employer paid:

Medical
Dental
Vision
Short-term disability
Life insurance plan
Vacation and sick time
9 paid holidays
Tuition reimbursement
Generous 401(k) match

About us !

We work closely with our customers to create unique flavor elements to ice cream bases and yogurt preps.

Many of our ingredients end up in easily recognizable brands on the store shelf as we produce for both international corporations as well as smaller, local brands. Our Research and Development is done in-house so we get to witness the whole process from ideation to creation. We support regional trade organizations, source locally when appropriate and help to bring healthy food topeople’s tables.

Customer

Service Representative

Department: Sales

Status: Full-Time

Employee Classification: Non-exempt

Reports To: Customer Service Manager

Job Summary:

This role focuses on order management, customer coordination, and cross-functional communication to ensure accurate and timely fulfillment for our B2B customers. The Customer Service Representative is organized, proactive, and comfortable managing multiple priorities while maintaining strong attention to detail. This position works closely with Sales, Production, Logistics, QA, and Accounting to help keep daily operations running smoothly.

Essential Functions:

Enter, review, and revise customer orders accurately and efficiently

Track orders through fulfillment and communicate updates, delays, or shortages to customers

Coordinate with internal departments to resolve order, inventory, billing, or shipping issues

Maintain customer account information, pricing updates, and related documentation

Audit orders and transactions for accuracy, including peer review within the CSR team

Participate in daily operational meetings and occasionally facilitate meetings in the absence of management

Support invoice review, billing inquiries, and documentation tracking as needed

Provide backup support for reception and freight/logistics coordination when required

Knowledge, Skills, and Abilities:

A minimum of 3 years of experience in customer service, order management, inside sales support, or a related operational support role

Strong attention to detail and organizational skills

Ability to manage issues through resolution with consistent follow-through

Professional communication skills and ability to work collaboratively across departments

Ability to prioritize and manage multiple responsibilities effectively

Experience in manufacturing, food production, distribution, or operations-driven environment

Familiarity with ERP systems (Macola or similar platforms)

Exposure to CRM systems such as Hub Spot

Familiarity with Shopify or other e-commerce platforms

Experience supporting B2B customer accounts

Adaptability to handle changing priorities and work in a fast-paced environment.

Proficient in Microsoft Suite

Working Conditions/Physical Factors:

Must be able to use normal office equipment (scanner, printer, copier, computer)

Must be able to talk/hear/sit for prolonged periods of time

Occasionally required to stand

Occasionally required to walk.

Continually required to use hands and fingers.

Occasionally required to lift/push light weights 25-50 pounds

Other Duties as Assigned:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.