Director, Technical Operations

Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency – robots specifically designed to work alongside people, in spaces built for people. Every day, we break through engineering challenges and invent new solutions and capabilities that will one day make robots commonplace and approachable.

This work is our passion and our responsibility: our mission is to make businesses more productive and people's lives more fulfilling.

We are seeking a strategic and hands‑on Director, Technical Operations to manage Quality, Compliance, Technical Documentation, and Fleet Management and lead the lifecycle excellence of our products. This leader will ensure that our technology is built to the highest standards, remains compliant with global regulations, and operates at peak performance once deployed in the field. You will bridge the gap between engineering, manufacturing, and field operations, ensuring that technical knowledge is captured, compliance is ironclad, and our growing fleet is managed with data‑driven precision.

• Quality & Compliance Strategy
  • Quality Management System (QMS):
    Design, implement, and maintain a robust Quality Management System (e.g., ISO 9001) that scales with the company.
  • Regulatory Oversight:
    Ensure all products and operations meet federal, state, and local regulations while also complying with ISO standards.
  • Audit Management:
    Lead internal and external audits to ensure continuous adherence to safety and quality protocols.
  • Partner Quality:
    Drive Partner Level Quality to ensure upstream conformance throughout the product supply chain.
• Technical Documentation & Knowledge Management
  • Change Management:
    Oversee Engineering Changes (ECO/MCO) across hardware components and firmware updates within the product set.
  • Product Definition:
    Develop and version technical documentation tied to product definition within the business's PLM (Product Lifecycle Management) system.
• Fleet Operations & Management
  • Process:
    Develop, implement, and measure all operational processes as it relates to fleet assets both internally within Agility facilities and externally, at customer sites.
  • Lifecycle Management:
    Manage the end‑to‑end lifecycle of robotic units from demand signal to allocation and then deployment of the asset.
  • Asset Tracking:
    Manage the Robot Fleet from a Fixed Asset perspective ensuring physical traceability of assets.
• Leadership & Cross‑Functional Collaboration
  • Feedback Loops:
    Establish "field‑to‑engineering" feedback loops to ensure quality issues in the fleet are addressed in future product iterations.
  • Team Leadership:
    Build and mentor a multidisciplinary team of quality engineers, technical writers, and fleet analysts/coordinators.
  • Budgeting:
    Manage the departmental budget for Quality, Compliance and Fleet Operations.

• Education:
  
  Bachelor's degree in Engineering, Operations, or a related technical field (Master's preferred).
• Experience:
  
  10+ years in technical leadership roles, with a proven track record in Compliance, Quality Engineering, and Fleet Management.
• Technical Expertise:
  Deep understanding of QMS frameworks (ISO, Six Sigma, Lean) and fleet management software (Telematics, ERP).
• Communication:
  Exceptional ability to translate complex technical concepts into clear documentation for diverse audiences.
• Analytical
  
  Skills:
  
  Strong data‑driven decision‑making skills to manage fleet metrics and cost‑of‑quality analyses.

• 401(k) Plan: Includes a 6% company match.
• Equity: Company stock options.
• Insurance Coverage: 100% company‑paid medical, dental, vision, and short/long‑term disability insurance for employees.
• Benefit
  
  Start Date:
  
  Eligible for benefits on your first day of employment.
• Well‑Being Support: Employee Assistance Program (EAP).
• Time Off:
  • Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown.
  • Non‑Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually.
• On‑Site Perks: Ca…