Guest Relations Manager

Recruiting Opportunity Closes: 11/21/2025

Hourly Wage: $20.36

Hours Per Week: 29

Status: Non-Exempt / Part Time

Number of Positions: 1

Department: Guest Services

Position Title: Guest Relations Manager I

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Complete the online job application, upload a resume. To apply online go to:  To apply in person go to 1865 Bill Frey Dr., Salem, OR 97305. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

To obtain assistance with accommodations related to the American’s with Disabilities Act (ADA) concerning your application process, please contact or email thq.reporting.linevationarmy.org, attention Eric Hansen or Sheila Jordan.

The Guest Relations Manager I position represents Kroc Management as the Manager on Duty and responds to various issues and incidents including emergencies and customer concerns. This position supervises cash handling and ensures the safe and secure day-to-day operations of the Kroc Center by enforcing established standards and procedures. Responsibilities include resolving customer billing issues, responding to customer services concerns, promoting the enforcement of rules and guidelines.

The Guest Relations Manager I is responsible for selling and/or verifying memberships through the Point of Sale (POS) system. Provide information and answer questions about available programs. This position assumes a leadership role for the Welcome Desk and assists the Membership Coordinator as directed. This position is part of Guest Services and the Welcome Desk Team.

• Professional: The ability to work in a distinctively Christian environment. The ability to interact with co-workers and the public in a positive, professional manner in conformity with The Salvation Army Mission Statement. The ability to work with people of diverse backgrounds and circumstances. Demonstrate the ability to relate positively and energetically with staff, clients, members and customers. Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members, and staff.
  
  The individual must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work and be able to work with limited supervision, and in a team setting with other professionals. Finally, they must exercise good judgment and be comfortable taking initiative with projects. They must be able to remain poised with the public/coworkers in a busy and demanding work environment.
• Skills & Abilities: Effective verbal and written communications, multitasking, delegation, motivation, teamwork, problem solving, relationship building with coworkers and the public, management and leadership, anticipating future trends, and understanding sales to support revenue generation for the Kroc Center.

• Oversee compliance with cash handling policies and procedures; process sales, make change, operate the POS computer software; secure the POS area at open and close of shifts; supervise opening and closing procedures including KIOSKs.
• Maintain knowledge of all programs and events at the Kroc Center.
• Monitor daily operations in the facility, making regular rounds and alerting appropriate leads/management when issues arise.
• Monitor security of rooms and closets, locking rooms when not in use.
• Respond to accidents and injuries in the facility and ensure appropriate follow-through.
• Act as the point of contact for member/guest issues; take personal responsibility and action to resolve issues and follow up to ensure the member/guest has been contacted and the issue addressed. Log and track all customer issues.
• Attend staff meetings as assigned.
• Provide leadership to the Welcome Desk:
• Develop a professional friendly rapport with…