988 & BH Crisis System Compliance Specialist

988 & BH Crisis System Compliance Specialist 3

Join to apply for the 988 & BH Crisis System Compliance Specialist 3 role at Oregon Health Authority

The 988 BHCS unit is responsible for the implementation and oversight of the 988 Suicide & Crisis Lifeline in Oregon, as well as the development and oversight of Mobile Crisis Intervention Services (MCIS), Mobile Response and Stabilization Services (MRSS), and Crisis Stabilization Centers (CSCs). In this position, you will develop, manage, and monitor feedback and compliance programs, provide compliance‑oriented strategy, development, guidance and planning for 988 and associated services, develop trainings, and collaborate with compliance specialists to ensure external compliance.

• Develop, manage, and monitor feedback and compliance programs.
• Provide compliance‑oriented strategy, development, guidance, and planning for 988, mobile crisis intervention services, mobile response and stabilization services, and crisis stabilization center policies, procedures and program priorities.
• Develop trainings for team members and review and advise on additional service level trainings and compliance to rules and contracts.
• Provide advice, technical assistance, and collaborative support for the improvement of program efficiency.
• Collaborate with Compliance Specialists from the Licensing and Certification Unit, Community Mental Health Programs, 988 centers, and other service providers.
• Form processes, develop corrective action plans, investigate complaints, provide feedback, and craft formal responses.

• Five years’ experience doing administrative research that included compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
• Three of the five years must be above the technical support level. (
  
  Note:
  
  some positions may require experience in a specific regulatory industry or program)
• College‑level coursework may substitute for experience based on 45‑quarter units per year, up to a maximum of three years.

• Experience with crisis systems and programs, preferably at the federal level and specifically in relation to Oregon.
• Demonstrated ability to establish and maintain effective working relationships with experience explaining, verbally and in writing, complex technical and legal material in understandable language to people of diverse education, language, and cultural backgrounds.
• Demonstrated ability to easily establish rapport with others to interview them and obtain information and facts.
• Skilled and experienced in calming challenging interpersonal situations through trauma‑informed approaches, demonstrating empathy and tact to ease the distress of frustrated or upset individuals.
• Experience analyzing conflicting complaints, concerns, or data and reaching logical conclusions, including utilizing computer software to compile, analyze and report information; and finding and identifying essential information from written material.
• Experience compiling and summarizing findings, and recommending reasonable actions based on the findings, with experience utilizing enforcement methods and the creation of corrective action plans.

Submission Requirements - At the time of application, ensure your work history is up to date and attach a current copy of your resume and answer all supplemental questions
.

• External Candidates:
  Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements.
• Internal Candidates:
  Current State of Oregon employees must apply through their employee Workday login. Be sure to follow all application submission requirements.

• Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out‑of‑pocket cost.
• Optional life insurance, short‑term disability, long‑term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Employee benefits include 11 paid holidays, 3 personal…