Field Tech II

Compucom is an industry leader in digital workplace services focused on creating better work experiences. We deliver experience-enhancing solutions that power today’s digital workplace, with everything our customers need for real-time collaboration, connection, and support.

Why work for us?
We put people first!

Our associates are our most valuable assets. Our mission is to partner with those who want to grow their skill set and make a positive impact, as we do. Future associates will have technical and problem‑solving skills, practical experience and great customer service skills in order to be successful. We provide the opportunity to learn both hands‑on in the job, and through internal courses and external career development courses.

A dynamic workplace requires a dynamic workforce.

If you are a great fit on all levels, from skill set to alignment with our company culture, we look forward to hearing from you.

You will be expected to deliver exceptional customer relations and communication as the face of Compu Com. You will be responsible for interacting and servicing our clients with any technical challenges they may experience. Associates will be helpful, relatable, and pleasant while diagnosing and resolving their issues.

• Customer‑facing appearance with great customer service skills
• Solves technical issues including repair/installation of hardware, PCs, networking
• Provide technical support and maintenance of system equipment and network infrastructure
• Tailor the customer experience for every individual—all communication, instructions, and product knowledge to the level of the individual
• Support and repair to minimize customer downtime, making in‑field decisions for prompt resolution
• Perform and adhere to client processes, follow client safety procedures, accommodate client needs

• Confident and skillful with written/verbal communications
• Exceptional Customer Service and relationship building competence with emotional intelligence insight for explaining IT terminologies at the client’s level of understanding
• Support desktop, benchtop, kiosk, infrastructure and printer service needs
• Excellent time management, reporting skills, documenting of efforts, issues and resolutions
• Familiar with troubleshooting PC hardware/software, infrastructure issues
• Insight into iPhone, iPad, PC, Printers, servers, Network switch equipment
• Understand cabling, tracing, port and jack specifics
• Knowledge of Windows 10, Outlook 365, imaging and trouble ticketing

• Prior IT support experience, technical training or degreed program
• A+ CompTIA and Net+ CompTIA certification preferred or upon conclusion ofary period

• Time Management