Desktop Support Technician

Job Title:

Desktop Support Technician

Job Location:

Salem, OR
Job Type: Contract

• Provide desktop support via phone, remote tools, and onsite assistance
• Investigate, diagnose, and resolve computer-related issues reported by staff statewide
• Troubleshoot and repair hardware issues, including physical component replacement
• Perform system upgrades such as BIOS or ROM flashing and major hardware upgrades
• Analyze system performance and take corrective actions to restore acceptable performance levels
• Install, configure, test, and troubleshoot software and hardware
• Address version compatibility issues and modify configurations as needed
• Maintain installation documentation and contribute to the knowledge library
• Communicate ticket status and resolutions to affected users
• Escalate unresolved issues appropriately
• Work with vendors to research, evaluate, and test new or improved hardware and software solutions
• Establish and recommend system defaults and best practices

• Minimum 2 years of experience supporting desktops in an enterprise environment
• Experience troubleshooting Windows operating systems (Windows 9x/2000/XP/NT/Vista/7)
• Basic networking knowledge including TCP/IP and UDP
• Experience with Microsoft Office
• Basic experience with Active Directory
• Strong verbal and written communication skills
• Strong learning ability and teamwork skills

Interested candidates can send their updated resumes to