Desktop Support Technician

Location & Work Arrangement

• City, State:
  Salem, Oregon
• Work Arrangement: 100% Onsite
• Contract:
  
  This is a Contract position
• Local Requirement:
  Candidate Must Be Local
• Mode of Interview:
  Either Web Cam or In Person

The successful candidate will be the primary technical contact for end‑users, managing tickets through a computerized tracking system and ensuring timely resolution of issues while documenting solutions for the team.

• Enterprise Desktop Support & Troubleshooting (2+ Years Required)
• Experience:
  
  Two years of experience supporting desktops in an enterprise environment (Required).
• Technical Support:
  Provides technical support by telephone, remote technology, and on‑site to computer users statewide.
• Diagnosis:
  Investigate and diagnose computer‑related problems, assisting users with unusual and more complex issues escalated from lower‑level staff.
• Issue Resolution:
  Troubleshoot and resolve hardware issues, which may involve physically repairing hardware, remotely controlling computers, and contacting vendors.
• System Analysis:
  Analyzes system performance, error codes, and diagnostic messages to resolve problems or conflicts (e.g., running Defrag or Scan disk).
• Hardware, Software, and Networking Proficiency
• Hardware Upgrades:
  Performs significant hardware upgrades, including physically replacing cards, modifying configurations, and executing updates like BIOS or ROM flashing.
• Installation/Configuration:
  Manages software and hardware installations, often without established procedures (initial installations). Deals with version compatibility issues and modifies configurations.
• Networking Fundamentals:
  Foundational knowledge of key networking protocols:
  • TCP/IP (1-3 Years Required)
  • UDP (1-3 Years Required)
• Operating Systems:
  Experience with Windows OS including 9x/2000/XP/NT/Vista/7 (1-3 Years Required).
• Core Tools:
  Proficiency with Microsoft Office (1-3 Years Required).
• Documentation and Process Contribution
  • Documentation:
    Records solutions in the solutions database or other forms of documentation, and writes installation documentation to maintain the knowledge library.
  • Vendor Management:
    Contacts hardware/software vendors for new products and information on better utilization of current technology, investigating and evaluating information for department‑wide recommendations.
• Communication:
  Communicates to affected parties the status of requests (Proficient written and verbal communication skills required).

• Desktop Support
  :
  Supporting desktops in an enterprise environment, complex troubleshooting (hardware/software), on‑site support.
  
  Minimum experience:
  
  2 years.
• Networking
  :
  Understanding of TCP/IP and UDP.
  
  Minimum experience:
  
  1‑3 years (Novice).
• Hardware
  :
  Major hardware upgrades, physical repair/replacement, BIOS/ROM flashing. Intermediate Level.
• OS/Software
  :
  Windows OS (9x through
  7), Active Directory (1‑3 years), Microsoft Office.
  
  Minimum experience:
  
  1‑3 years.
• Documentation
  :
  Maintaining knowledge library, writing installation docs, logging solutions in tracking system.
• Soft Skills
  :
  Strong verbal/written communication skills, teamwork, learning ability. Proficient (4‑6 years).
• Work Arrangement
  : 100% Onsite, Must be Local to Salem, Oregon.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Information Technology

Industries:
Software Development