Senior Lead Solutions Architect

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications—and quickly, securely, and effortlessly. Together, we are building a culture and company from the people up — committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

As a Senior Lead Solutions Architect at Lumen, you will act as a critical link between engineering teams and business stakeholders, driving the delivery of scalable, high‑impact digital solutions. This role demands a strong technical foundation, the ability to translate complex requirements into actionable development tasks, and a hands‑on approach to managing the software development lifecycle from inception through delivery.

In addition to core architectural responsibilities, you will perform business analysis—translating complex business needs into clear, actionable requirements—and provide leadership across team efforts to ensure alignment on timelines, deliverables, and cross‑functional coordination.

We are particularly interested in candidates with prior experience in technical roles such as software engineering or systems architecture, and a proven ability to deliver enterprise‑grade solutions that scale across platforms and business units. Experience in the ticketing domain is essential, with a strong preference for candidates who have worked with Service Now or similar platforms and led or contributed to migrations from legacy systems.

This is a remote opportunity open to candidates located anywhere in the U.S.

• Translate product strategy and technical vision into detailed user stories with clear acceptance criteria.
• Collaborate closely with software engineers to ensure technical feasibility and clarity of requirements.
• Own and manage a prioritized software development backlog, refining it continuously based on stakeholder input, technical constraints, and business value.
• Lead solution planning and backlog grooming sessions, partnering with development managers to ensure accurate estimation, resource alignment, and documentation readiness.
• Perform business analysis to gather, document, and validate technical and functional requirements from stakeholders and end users.
• Coordinate software engineering timelines, track progress, and communicate risks, dependencies, and milestones to stakeholders.
• Support software releases and deployments, contributing to quality assurance and validation.
• Partner with UX/UI and analytics teams to incorporate user research and performance insights into planning.
• Advocate for the voice of the customer and end user by integrating feedback throughout the software lifecycle.
• Lead initiatives related to ticketing systems, including Service Now implementation, optimization, and migration from legacy platforms.

• At least 5–7 years of experience in IT development, architecture, or engineering roles, and preferably 5-7 years in business process modeling.
• 2–4 years of product owner or technical leadership experience, with a proactive, driver mindset.
• Strong background in business analysis, Agile methodologies, and cross‑functional collaboration.
• ITIL training or deep ITIL understanding (ITIL 4 Strategic Leader highly preferred).
• Excellent communication skills, able to simplify complex concepts and engage diverse audiences.
• Adaptable, growth‑oriented, and comfortable working in fast‑paced, dynamic environments.
• Preferred: A minimum 5 years of Service Now (or similar platform) development experience and deep ticketing system expertise.
• Preferred:
  Broad Service Now platform knowledge with experience in at least 3 mainline modules (ITSM, CSM, FSM, PPM, ITOM, etc.).
• Eligible for U.S. government suitability clearance.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

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