Bilingual Claims Adjuster

Join to apply for the Bilingual Claims Adjuster role at SAIF Corporation

As Oregon’s leading workers’ compensation insurer, we work hard to make Oregon the safest place to work. We lead the industry in quality claims management and drive innovation through exceptional customer care, technology, and a commitment to making a difference. When workers are injured on the job, adjusters determine benefits, manage costs, and help them recover and get back to work.

Adjusters also serve as voices of reassurance for workers, employers, and others involved as they navigate the workers’ compensation system.

We are looking for individuals from a variety of backgrounds who reside in Oregon and southern Washington, with a strong desire to learn and to serve others. Adjuster experience is not required. Those selected will enter our paid claims adjuster training program, which will begin in March 2026. During training, individuals will be given the tools and knowledge needed to be successful in the role and we will help you prepare for the adjuster certification exam.

Once you have successfully passed the exam, you will learn and practice key components of managing claims. Training plans and placement may differ based on individual knowledge and experience. We offer flexibility in either a remote or in‑office environment, so having a distraction‑free area to work and learn is imperative.

This is a fast‑paced job, and to do it well, you will need a balance of excellent customer service, a strong work ethic, communication, and analytical skills. Our customers live across all areas of Oregon and adjusters may need to meet face‑to‑face at times, so the ability and willingness to understand our customer needs is a must. If you’d like a challenging and rewarding career helping Oregon workers and employers, please apply today.

Please note:

This position requires that you work from one of SAIF's offices or remotely from your home in Oregon or Southwest Washington. Flexible workers may be required to travel to one of SAIF’s offices.

• Attend and acquire knowledge through a formal training program consisting of classroom training and on‑the‑job training (OJT) experiences to obtain the basic skills and knowledge needed to provide claims management services. Training will provide information concerning laws, regulations, administrative rules, corporate policies and procedures and claims management systems that affect the processing of workers’ compensation claims.
• Participate in OJT experiences in both compensability and disabling claims functions to apply knowledge to actual case situations. Participate in on‑going training opportunities to develop skills in all aspects of claims management, benefits/benefit entitlement, and customer service.
• Develop skills in evaluating claims information to determine compensability, benefit entitlements, claim reserves, and settlement parameters based on claims analysis.
• Review assigned claims; develop, initiate, and follow through on plans of action. Investigate and obtain medical reports and other information required to make appropriate benefit decisions and manage claims. Ensure timely processing of claim documents based on state regulatory guidelines.
• Analyze claim information, establish reserves up to a $10,000 authority limit for the ultimate probable cost, and document justification. Refer claims exceeding personal reserving authority to supervisor or designee for approval. Communicate reserve decisions to all interested parties. Re‑evaluate and adjust reserves as claim exposure changes.
• Establish settlement value and settle within authority from supervisor or director. Negotiate settlements with unrepresented injured workers or legal counsel.
• Authorize and ensure timely and accurate payment of benefits based on applicable statute and administrative rules.
• Maintain claim records and prepare claim documentation per corporate policies and standards to ensure full compliance with workers' compensation laws and rules.
• Collaborate with interested parties as needed to coordinate claims management activities and claim…