Infrastructure Operations Supervisor; Business Operations Supervisor

Position: Infrastructure Operations Supervisor (Business Operations Supervisor 1)

Initial Posting Date:

01/02/2026

Final date to receive applications:

01/12/2026

Agency:

Oregon Business Development Department

Salary Range:

$4,749 - $7,353

Position Type:

Employee

Position Title:

Infrastructure Operations Supervisor (Business Operations Supervisor
1)

Job Description:

Business Oregon the state’s economic development agency, is currently hiring an Infrastructure Operations Supervisor (Business Operations Supervisor
1). This position will provide supervisory and operational leadership for the administrative and program coordination functions within the Infrastructure and Program Services Section, which includes the Infrastructure Finance Authority (IFA). This position oversees a team of administrative professionals and operations staff who support the delivery of infrastructure funding programs and services.

We are committed to fostering a supportive work environment that promotes work-life balance and flexibility. This role offers hybrid work options, with the expectation of in-office presence at least one day per week to support business operations.

What will you do

• Supervision: supervise administrative and operations staff including managing work, conducting performance evaluations, training, coaching, mentoring, approving work, and disciplinary actions. Foster a positive, inclusive team culture and support staff development through training and feedback.
• Process oversight and improvement: lead efforts to standardize and improve administrative processes across the Infrastructure and Program Service Section. Apply creative problem-solving to streamline workflows, reduce errors, and enhance service delivery.
• Program and Project Support Coordination: ensure timely and accurate execution of administrative tasks including contract processing, disbursements, file management, and reporting. Serve as an escalation point for complex or cross-functional issues.
• Customer Service: Promote a culture of responsive, courteous, and solution-oriented service. Ensure that internal and external partners receive timely and accurate support.
• Communication: Communicate with internal and external partners clearly and professionally across team and stakeholder groups.
• Cross Agency and System Coordination: Coordinate with Fiscal, Procurement, HR, IT and other internal partners to support onboarding, system access, and operational needs. Ensure data integrity and reporting accuracy in systems such as PORTFOL and Salesforce.

The ideal candidate will possess a combination of some or all the following skills

• Supervisory & Leadership: Experience in supervising or leading administrative and/or support staff not limited to managing workflow, coaching and mentoring, training, and providing guidance to staff.
• Process Improvement: Experience or knowledge in process improvement and applying creative problem-solving to streamline workflows, reduce errors, and enhance service delivery.
• Program & Project Coordination: Experience in supporting programs and coordinating projects for various complex or cross-functional issues such as contracts, disbursements, file management, and reporting.
• Customer service: Demonstrates patience, attentiveness, sound judgment, ability to manage difficult customer situations, and responds promptly to the needs of the customer.
• Communication
  
  Skills:
  
  Exhibits outstanding written and verbal communication skills including business writing, synthesizing complex information, creating processes, using succinct plain language, and preparing reports.
• Organizational
  
  Skills:
  
  Excellent organizational skills, and experience with project management and coordination.
• Computer skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Project, and Outlook).

Please note:

if you are interested in applying for this position, you must attach your current cover letter and resume to your application. Failure to submit the required documents will remove your application from consideration.

What you need to qualify

Three years of lead work, supervision, or progressively related experience;

A bachelor’s degree in a related field.

Business Oregon strives to create an inclusive environment that welcomes and values the diversity of the…