HRSN Operations Coordinator

Title: HRSN Operations Coordinator
Position Type:Limited Duration – Part Time
Salary: $18.91-$21.07/hr. (starting)

Schedule: Wednesdays, 8:30am-5:00pm;
Thursdays, 8:30am-5:00pm;
Tuesdays as needed/flexible, up to 4 hours per day. Total 16-20 hours per week.

This position is eligible for a 5% bilingual differential if the successful candidate meets the Food Share standard on an oral proficiency exam.

This is a limited duration position, with an end date planned for June 30th, 2027. There is the potential to extend or become a regular position, dependent on funding availability.

Summary of Role: The HRSN Operations Coordinator supports and coordinates distribution of food resources to Oregon Health Plan (OHP) members that qualify for the HRSN Nutrition Program. This position will coordinate ordering, preparation, distribution and delivery of food product, engage with clients and coordinate and train volunteers that support their work.

You Are…
An effective collaborator. You have worked with diverse groups and on dispersed teams, and you can operate in complex situations. You can quickly engage and gain trust from colleagues and are known for being supportive.

A problem solver. You approach problems with curiosity and a solutions-oriented mindset. You can adapt to changing conditions and unexpected challenges and can address problems as they arise.

Committed to diversity, equity, and inclusion. You want all people you work with to have a sense of belonging and you’re passionate about serving the community with dignity and respect for all.

Outgoing and love working with people. You have excellent people skills and a commitment to providing great customer service. You love the idea of building a volunteer team.

Your responsibilities as the HRSN Operations Coordinator will include:

• Works collaboratively and supportively with the Community Health Programs Coordinator to successfully coordinate Fruit and Vegetable and Pantry Stocking HRSN Nutrition Benefits.
• Ensure boxes are packed accurately and delivered to clients on a weekly basis, based on eligible client numbers and nutritional requirements provided by the Community Health Programs Coordinator. Leads the operational side of the HRSN program.
• Coordinates volunteer distributions of Fruit and Vegetable Boxes and Pantry Stocking Food Boxes to up to 200 clients on a weekly basis.
• Organizes, trains and supports volunteer delivery drivers that deliver food boxes. Conducts home deliveries as needed when short on volunteers.
• Collaborates with Community Health Programs Coordinator and Volunteer Manager in volunteer recruiting.
• Ensure route sheet accuracy and explain route changes to volunteers.
• Accurately tracks volunteer, client and delivery information in Excel spreadsheets.
• Tracks and manages HRSN food inventory. Utilize FIFO practices and follow all applicable food safety requirements. Report inventory levels to Community Health Programs Coordinator regularly.
• Pull inventory and prep box packing spaces according to weekly packing list.
• Stage, label and prep boxes for weekly volunteer distributions.
• Answer phone calls, emails and texts from clients. Answer basic program questions (existing clients only). Make reminder calls and other customer service calls as needed.
• Ensures excellent and equitable customer service and creates an environment of respect and dignity for all clients.
• May assist with food box distribution at remote pick up locations, including locations in Woodburn and Silverton.
• May transport food using a refrigerated box truck or van to sites, as needed. Delivers food to homes of home delivery clients, as needed.
• Understands and follows all applicable programs of Oregon Administrative Rules (OARs) and HRSN/Pacific Source policies and procedures.
• Ensures…