Assistant Manager

Description

Northplace Apartment Homes - SALEM, OR
Pay Range: $24.00-$28.00 per hour
Full-Time | Monday to Friday | 8:00 AM to 5:00 PM, 60 min unpaid lunch

Do you enjoy helping residents, building relationships, and keeping a busy apartment community running smoothly?

Stratum is looking for an organized, service-focused Assistant Manager I to support the daily operations of one of our apartment communities.

In this role, you'll work closely with the Property Manager to support leasing activities, resident relations, rent collection, property administration, and overall community operations. We're looking for someone who takes initiative, pays attention to the details, and enjoys creating a positive experience for residents and prospective residents.

At Stratum, we're more than a property management company. We create communities where residents feel at home and employees can build meaningful careers.

Our success is built on a foundation of integrity, accountability, teamwork, and service. We believe in doing the right thing, supporting one another, and continuously improving. Whether you are serving residents directly or working behind the scenes, every team member plays an important role in our success.

As a growing company, we're committed to creating opportunities for our employees to learn, develop, and grow with us. We value collaboration, recognize great work, and want our employees to feel supported in the work they do.

• Competitive pay
• Medical, dental, and vision insurance
• Life and AD&D insurance
• Voluntary supplemental insurance options
• Pet insurance
• Dependent Care Flexible Spending Account (FSA)
• 401(k) with a 100% company match up to 4%
• Employee Assistance Program available on day one for employees and immediate family members
• Vacation and sick time accrual
• Paid holidays, including your birthday
• Cell phone stipend
• Performance-based bonus opportunity

• Provide professional and timely assistance to residents, prospective residents, and vendors.
• Conduct apartment and community tours, follow up with prospective residents, and support leasing activities.
• Process rental applications and prepare lease agreements, resident files, move-in packets, renewals, and move-in and move-out documentation.
• Help organize resident activities and support positive resident relationships.
• Assist with responding to after-hours emergencies and participate in the on-call rotation as required, including evenings, weekends, and holidays.

• Collect and accurately record rental payments.
• Monitor outstanding rental balances, follow up on delinquent accounts, and prepare required notices accordance with company procedures.
• Maintain accurate resident records, reports, and property documentation.
• Coordinate with maintenance staff and vendors to address work orders and property needs.
• Conduct property inspections and help maintain a clean, welcoming community.
• Support the Property Manager with daily operations and provide leasing coverage when needed.
• Assist with other communities and work-related errands as assigned.
• Occasional business travel to other properties or for work-related errands may be required.

• High school diploma or equivalent.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities, maintain accurate records and handle confidential information.
• Basic math skills for rent collection, reporting, and administrative tasks.
• Intermediate computer skills, including Microsoft Office 365.
• Ability to work independently while collaborating with the property team.
• Ability to communicate effectively, exercise sound judgment, and maintain professionalism when addressing resident concerns and unexpected situations.
• A current and valid driver's license, reliable transportation, proof of auto insurance, and an acceptable driving record are required.

• At least six months of property management experience.
• Previous customer service experience.
• Familiarity with landlord-tenant requirements and Fair Housing laws.

This position combines office work with regular activity throughout the property. Duties include extended computer and phone use; sitting, standing, walking, bending, reaching, and repetitive hand movements; conducting apartment and community tours; and occasionally climbing stairs or ladders and lifting or moving…