Sales Representative

Sales Representative role at Lithia & Driveway – Volkswagen of Salem

Volkswagen of Salem is a part of Lithia & Driveway (NYSE:

LAD), the largest automotive retailer in the U.S. and was named a 2022 Oregonian Top Workplaces award winner. We are one of the fastest-growing companies on the Fortune 500 (#140 for 2024). With over 330+ dealerships worldwide representing over 50 brands in 3 countries!

The Sales Representative is responsible for providing an exceptional customer purchasing experience. The Sales Representative will ensure the customer gets all the information they are looking for, as well as presenting vehicles to customers to assist them in their buying decision. They utilize the Customer Management System to ensure timely, professional follow-up and to maintain strong relationships with sold and prospective customers.

• Experienced in sales processes – car sales experience is preferred but may consider a candidate with relative experience.
• Must be customer focused and committed to providing top tier customer service.
• Bi‑Lingual in Spanish is required.
• Ability to handle high volume and adapt to business needs.
• Willingness to learn and grow with us to meet projected sales goals.
• Friendly and outgoing personality.
• Responsible/reliable/team player.
• Clean driving record is required.
• Has a desire to grow with us in this automotive industry.

• Greet customers in a prompt, friendly and professional manner.
• Provide professional product presentations to all customers.
• Offer and accompany customers on vehicle demonstration ride(s).
• Develop and prospect new business continuously.
• Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.
• Utilize the Salesperson Daily Work Plan to follow‑up with prospective customers and maintain relationships with current customers ensuring their needs are met.
• Schedule customer appointments daily.
• Assist customer during write‑up process ensuring it is a non‑confrontational experience.
• Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.
• Attend and actively participate in daily sales and training meetings.
• Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication.
• Maintain appearance and cleanliness of vehicle lot and showroom.
• Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.
• Upon sale, introduce customer to Service department following Sales 2 Service process.

• Competitive pay.
• Medical, Dental and Vision Plans.
• Paid Holidays & PTO.
• Short and Long‑Term Disability.
• Paid Life Insurance.
• 401(k) Retirement Plan.
• Employee Stock Purchase Plan.
• Lithia Learning Center.
• Vehicle Purchase Discounts.
• Wellness Programs.

Entry level

Full‑time

Sales and Business Development

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This is a performance driven position, eligible for short‑term and/or long‑term incentives as part of total compensation.