DOJ Claims Examiner - Crime Victim and Survivor Services Division

Initial Posting Date: 09/17/2026 Final date to receive applications: 10/08/2026 Agency:
Department of Justice Salary Range: $4,519 - $6,904 Position Type:
Employee

Position Title:

DOJ Claims Examiner - Crime Victim and Survivor Services Division

Job Description:

The Oregon Department of Justice (DOJ) - Crime Victims' Services Division (CVSSD) is seeking a thoughtful, detail-oriented professional to join our Compensation Section as a Claims Examiner. The Compensation Section administers the Crime Victims' Compensation (CVC) program, which processes more than 7,000 new claims each year. Our mission is to lessen the financial impact of violent crimes on victims, survivors, and their families.

Each biennium, CVSSD distributes over $8 million to cover expenses such as medical care, counseling, funeral costs, lost wages, sexual assault forensic exams, and child abuse medical assessments. As a Claims Examiner, you will review a wide range of documentation, including law enforcement reports, medical records, protective orders, insurance coverage documentation and other materials, to determine whether applicants meet the statutory and administrative criteria for acceptance into the Crime Victim Compensation Program.

You will manage a caseload of approximately 2,000 active claims annually, ensuring timely and accurate eligibility determinations, authorizing payments based on submitted documentation, and maintaining claim management standards set by the Division. If you are an individual with strong judgment, clear communication, and a commitment to trauma-informed service for victims and their families, this could be the role for you!

Claims Evaluation, Analysis and Eligibility Interprets and applies Oregon Revised Statutes, Chapter 147, Oregon Administrative Rules and Oregon Criminal Code to evaluate applications and determine program eligibility for compensation in a victim-centered and trauma-informed manner.

Conducts in-depth evaluation and analysis of supporting documentation for each CVC application including, but not limited to, medical records, law enforcement reports, protective orders, and any other pertinent documents to determine eligibility per state statute and rule.

Communicate with applicants, medical providers, law enforcement, and advocates via phone and email to obtain the information needed to determine eligibility and manage claims.

Regularly and consistently applies statute, rule, DOJ and CVSSD policies and procedures to compose clear, trauma-informed administrative orders, requests for information, and inquiry responses.

Evaluates requests for reconsideration, by reviewing any new information provided and determining whether newly provided information changes original decision to deny the claim and responds to applicant in the appropriate manner.

Assists in the preparation and defense of claims that are appealed to the Workers’ Compensation Board, including testifying in front of the Board when necessary.

Program Monitoring and Claim Management Manages claims throughout their life cycle until expiration, providing consistent support and communication with victims, survivors, advocates and service provider.

Authorizes payments of up to $47,000 per claim for compensable, crime-related expenses based on statutory guidelines and submitted documentation, and allowable losses.

Conducts detailed evaluation of documents to authorize compensation for reasonable treatment costs rendered by service providers.

Authorizes requests for compensation after program and payment eligibility has been established, following review of all supporting documentation including medical documentation such as chart notes and treatment plans.

Provides verbal and written…