ADRC Specialist

• Benefits:
  Medical, Dental, Retirement, Paid Leave and more
• FTE:
  Full-time
• FLSA status:
  Non-exempt
• Unit: ADRC
• Location:
  
  Salem, OR
• Reports to:
  
  Program Manager
• Union status:
  Represented
• Salary placement is based on education, training, and relevant experience, consistent with the agency's pay practices.

• Recruitment Closes: 10/14/2026
• Starting Salary: $4215 per month*
• Benefits:
  Medical, Dental, Retirement, Paid Leave and more
• FTE:
  Full-time
• FLSA status:
  Non-exempt
• Unit: ADRC
• Location:
  
  Salem, OR
• Reports to:
  
  Program Manager
• Union status:
  Represented
• Salary placement is based on education, training, and relevant experience, consistent with the agency's pay practices.

North West Senior and Disability Services (NWSDS) is a local intergovernmental agency dedicated to supporting older adults and people with disabilities through programs that promote dignity, choice, and independence. We are seeking individuals who are committed to public service, value teamwork, and provide respectful, high-quality service to the communities we serve.

• Medical and Dental Insurance – 100% paid for employees and 90-98% covered for dependents
• Generous Paid Time Off and holidays
• Public Employees Retirement System (PERS) participation
• Employee Assistance Program (EAP)
• Long-Term Disability Insurance
• Supportive and collaborative work culture

• Deferred Compensation (457 Plan)
• Life Insurance
• Short-Term Disability Insurance
• Supplemental Plans such as accident, critical illness, and legal coverage

This position plays an important role in helping older adults, individuals with disabilities, and their families connect with services and resources that support independence, health, and quality of life. The ADRC Specialist serves as an entry point to the Agency by providing information, referrals, and assistance related to aging and disability services and helping individuals access the most appropriate resources based on their needs.

• Serve as an initial point of contact for individuals seeking information about aging and disability services by phone and in person.
• Provide information, referrals, and assistance related to Agency programs and community resources.
• Gather information, identify needs, and connect individuals with appropriate Agency or community services.
• Complete initial screening for Agency services and assign screenings to appropriate staff.
• Conduct initial options counseling to help individuals understand available services and support options.
• Document contacts, referrals, and service information and follow up as needed to help ensure connections are made.
• Participate in outreach events, presentations, and community meetings to share information about Agency services and available resources.
• Build and maintain working relationships with community organizations serving older adults and individuals with disabilities.
• Maintain and update Agency resource information in ADRC Online and help ensure information remains accurate and current.
• Follow Agency policies, confidentiality requirements, and mandatory reporting obligations while providing professional customer service.

A qualified applicant will have a minimum of four (4) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required. The following qualifications meeting the minimum requirements will be considered:

• Associate’s degree in social services or related area
• Two years of relevant work experience dealing with the public, and some exposure and understanding of working with seniors and people with disabilities
• Must be able to pass Alliance of Information and Referral Systems (AIRS) Certification (training provided)