Program Coordinator

• Benefits:
  Medical, Dental, Retirement, Paid Leave and more
• FTE:
  Full-time
• FLSA status:
  Non-exempt
• Unit:
  Community Programs
• Location:
  
  Salem, OR
• Reports to:
  
  Program Manager
• Union status:
  Represented
• Salary placement is based on education, training, and relevant experience, consistent with the agency's pay practices.

• Recruitment Closes: 10/20/2026
• Starting Salary: $5123 per month*
• Benefits:
  Medical, Dental, Retirement, Paid Leave and more
• FTE:
  Full-time
• FLSA status:
  Non-exempt
• Unit:
  Community Programs
• Location:
  
  Salem, OR
• Reports to:
  
  Program Manager
• Union status:
  Represented
• Salary placement is based on education, training, and relevant experience, consistent with the agency's pay practices.

North West Senior and Disability Services (NWSDS) is a local intergovernmental agency dedicated to supporting older adults and people with disabilities through programs that promote dignity, choice, and independence. We are seeking individuals who are committed to public service, value teamwork, and provide respectful, high-quality service to the communities we serve.

• Medical and Dental Insurance – 100% paid for employees and 90–98% covered for dependents
• Generous Paid Time Off and holidays
• Public Employees Retirement System (PERS) participation
• Employee Assistance Program (EAP)
• Long-Term Disability Insurance
• Supportive and collaborative work culture

• Deferred Compensation (457 Plan)
• Life Insurance
• Short-Term Disability Insurance
• Supplemental Plans such as accident, critical illness, and legal coverage

North West Senior & Disability Services (NWSDS) is seeking a Program Coordinator to join our Community Programs team. This position will coordinate SHIBA, MIPPA, and SMP services to support accurate, timely, accessible, and effective assistance to consumers.

This is an excellent opportunity for a program professional who enjoys coordinating community-based services, supporting volunteers, and helping consumers access accurate and timely information.

This description is a general summary of the position and does not include all duties that may be assigned. Employees may be required to perform other job‑related duties as necessary to meet the operational needs of the Agency.

• Serve as an Agency resource on Medicare, Medicaid, SHIBA, MIPPA, SMP, and related program requirements; research and communicate information about benefits, services, and resources to employees, volunteers, consumers, families, caregivers, and community partners; and provide training, technical assistance, and program guidance as needed
• Recruit, train, coordinate, and support volunteers; monitor volunteer service quality and delivery within the assigned service area
• Provide onsite and ongoing functional guidance to volunteers to promote accuracy, sound judgment, timely service, and compliance with policy, procedure, and program requirements
• Serve as a liaison among the Oregon Insurance Division SHIBA Program Director and Field Officers, the Aging and People with Disabilities Division SMP Program Analyst, Agency staff, and SHIBA and SMP volunteers
• Research and communicate information about Medicare, Medicaid, benefits, services, resources, and program requirements to employees, volunteers, consumers, families, caregivers, and community partners
• Support outreach, education, presentations, and community engagement related to assigned programs
• Maintain required records and prepare reports documenting program activities, volunteer services, training, consumer contacts, and outcomes
• Work with community partners and public agencies to support program coordination, compliance, and effective service delivery

• Working knowledge of Medicare and Medicaid programs, including eligibility, benefits, enrollment, coverage, and…